Clinical Helpline Nurse

• Provide expert, timely advice to patients, families and healthcare professionals through our Clinical Helpline.
• Assess, triage and manage clinical enquiries, ensuring safe and appropriate escalation where required.
• Deliver regular patient facing clinical care through protected homecare practice to maintain competence in specialist nursing skills.
• Contribute to the delivery of safe, high-quality care and continuous service improvement.

• Current NMC registration (Adult or Paediatric).
• Minimum 2 years post-registration nursing experience, ideally with community or homecare exposure.
• Confident in using and teaching clinical monitoring equipment.
• Experience in clinical training, mentorship, or education is desirable.
• Full UK driving licence and willingness to travel.
• Strong communication skills with the ability to adapt to different audiences.

• Deliver safe, effective nursing care in accordance with clinical protocols, service standards, and professional guidelines
• Provide patient-centred education and training to individuals, families, and carers on managing Total Parenteral Nutrition (TPN) and associated therapies
• Establish and maintain effective clinical relationships with hospital and community healthcare professionals to support integrated care
• Monitor, document, and escalate clinical incidents or adverse events in line with governance and reporting procedures
• Ensure ongoing compliance with infection control, clinical policies, and the safe use and maintenance of medical equipment

Essential

• NMC registration (Adult or Childrens Nurse)
• Minimum 1 year of post-registration experience
• Full UK driving licence
• Comfortable using IT systems and Android devices

Desirable

• Experience with CVAD or parenteral nutrition
• Knowledge of outpatient antibiotic therapy or iron management