Clinical Governance Lead(s)

• Work as part of the clinical governance team to ensure effective governance systems are embedded and operational across NEMS.
• Provide assurance to the Head of Patient Safety & Quality regarding key governance issues, audit and improvement activity within the designated site.
• Support clinical and operational teams to meet NEMS clinical governance, quality and safety requirements.
• Promote a culture of openness, transparency, shared learning and continuous improvement.
• Identify emerging governance and patient safety risks and ensure these are appropriately escalated.
• Undertake proportionate investigation of incidents within the designated clinical site, identifying clear learning and service improvement.
• Support compliance with relevant regulatory, legislative and professional standards, including CQC requirements.
• Support the management of patient safety incidents within the designated clinical site, aligning with PSIRF.
• Contribute to PSII, Learning Response Reviews, After Action Reviews and other proportionate learning responses where required.

• Provide clinical governance oversight and investigation of clinical concerns and complaints within the designated clinical site.
• Support timely, proportionate and compassionate responses to patient concerns and complaints.
• Ensure that complaints and patient feedback are viewed as an important source of learning and improvement.
• Identify recurring themes and opportunities for service improvement.
• Work with clinical teams to ensure actions arising from complaints are implemented and monitored.
• Support Duty of Candour processes where required.
• Support the Head of Patient Safety & Quality with significant or complex complaints where required.

• Work with clinical and operational teams to implement opportunities for quality improvement.
• Translate learning into practical and sustainable improvement actions.
• Monitor progress against agreed actions and provide assurance that improvements have been embedded.
• Facilitate learning discussions, reflective sessions and other opportunities for shared learning.
• Contribute to evidence demonstrating the impact and effectiveness of improvement activity.
• Challenge where actions have not been effectively implemented or where further improvement is required.

• Facilitate shared governance meetings with peer organisations, working collaboratively to identify cross-organisational themes, risks and opportunities for improvement.
• Share relevant learning, good practice and improvement activity across organisations.
• Support collaborative approaches to patient safety, quality improvement and clinical governance.
• Ensure that learning identified through shared governance arrangements is communicated appropriately within NEMS to the PSSG and translated into local improvement where required.

• Provide advice and support to clinicians and operational colleagues on patient safety, quality and governance matters.
• Act as a member of the designated sites clinical leadership team alongside the medical lead and clinical lead.
• Encourage professional reflection, clinical curiosity and a learning-focused approach to patient safety.
• Support staff following incidents, complaints or other challenging events, working with relevant colleagues to ensure appropriate reflection, learning and support.
• Work collaboratively with the Head of Patient Safety & Quality, Medical Director, Clinical leadership team, Clinical Governance Team and wider multidisciplinary teams.

• Undertake a minimum of 7.5 hours per week of clinical practice within the designated NEMS service area, alongside clinical governance responsibilities.
• Undertake autonomous clinical assessment, clinical decision-making and management of patients within professional scope of practice.
• Recognise clinical risk, deterioration and red flags, taking appropriate action and escalating where required.
• For non-medical applicants, hold a minimum Level 7 Minor Illness or APACS (Advanced Physical Assessment and Consultation Skills) qualification, or equivalent clinical assessment experience and competence.
• Maintain clinical competence and professional development in accordance with professional requirements and NEMS standards.
• Deliver safe, effective and patient-centred care in accordance with NEMS policies, clinical guidelines and relevant professional standards.

Essential

• Significant experience in a clinical role
• Experience of working within a primary, urgent, community, out-of-hours or emergency care environment
• Experience of clinical governance, patient safety, risk management or quality improvement
• Experience of reviewing or investigating clinical incidents, complaints or concerns
• Experience of identifying themes and translating learning into improvement actions
• Experience of working collaboratively with multidisciplinary clinical and operational teams
• Experience of managing competing priorities and working autonomously
• Experience of undertaking or supporting PSII, Learning Response Reviews, After Action Reviews or other proportionate learning responses
• Experience of Duty of Candour processes
• Experience of clinical audit and quality assurance

Essential

• Current professional registration with NMC, HCPC, GMC or equivalent professional body
• Qualified GP, ANP or ACP
• Evidence of continuing professional development
• Level 7 minor illness, APACS or equivilent
• Leadership or management qualification
• Relevant postgraduate qualification

Essential

• Understanding of clinical governance, patient safety, quality assurance and quality improvement
• Understanding of incident management, complaints, concerns and duty of candour
• Understanding of embedding sustainable change
• Understanding of Just Culture, psychological safety and learning from incidents rather than blame
• Knowledge of clinical audit, patient experience and the use of data and intelligence to identify themes and risks
• Understanding of confidentiality, information governance and professional accountability
• Understanding of partnership working and shared governance across organisations.
• Knowledge and understanding of the Patient Safety Incident Response Framework (PSIRF) and learning response approaches

Essential

• Able to provide credible clinical leadership within a governance environment
• Able to analyse incidents, complaints, feedback and quality data to identify themes, risks and opportunities for improvement
• Able to translate learning into practical, sustainable improvement actions
• Able to monitor and provide assurance on the implementation of actions
• Able to constructively challenge clinical and operational practice while maintaining positive relationships
• Excellent verbal and written communication skills
• Able to work independently, demonstrate initiative and manage competing priorities
• Able to maintain accurate, clear and timely governance records and reports
• Able to support and mentor colleagues involved in incident investigation and governance processes
• Act as an integral part of the clinician governance and clinical leadership team