Clinical Governance Administrator
Norfolk and Norwich University Hospital
Norwich, NR4 7UY
Salary
£28,392 to £31,157
Contract
Fixed-Term
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
Be part of a welcoming, supportive and passionate team that makes a real difference to the lives of women, babies and families every day. We value col...
Attend to all communications, for example, emails, faxes, investigation results/information on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Governance Team's attention
Use of e-mail, electronic diaries, intranet/internet, word processing
Working on projects as directed by the Operational Manager
Organise and support higher level meetings, such as medical and nursing divisional governance meetings, and directorate governance meetings on behalf of the Clinical Governance Manager or other senior staff, including attending to take formal minutes as necessary, and the distribution of agendas and associated papers for review
Obtain patient's case notes and monitor the requesting and tracking of incidents/investigations bringing information to the attention of the Governance Manager as soon as it is available
Provide accurate and confidential information to assist with data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes
Using initiative to respond to queries and problems and develop strategies for updating team on actions taken in the Governance Manager's absence
Organise and manage workload to deliver service requirements; and plan ahead and liaise with colleagues to ensure continuity of service provision during annual leave
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face)enquiries from all levels of medical and nursing staff, Social Services and otherhealth professionals and staff and patients and their families. Respond tocomplexenquiries, providing routine and non-routine information and non- clinical advice,resolving problems where possible. Communicate appropriately with patientsand their relatives who may be fearful, aggressive or have sensitive concerns,needing reassurance and who may present difficulties in communication e.g.terminally ill patients, deaf patients, mentally ill patients andelderly confusedpatients. To sensitively provide and receive complex information using tact andadapting communication style to meet the needs of individual levels ofunderstanding. Recognise the importance of individual rightsin accordance withlegislation, policy and procedures
- Attend to all communications, for example, emails, faxes, investigationresults/information on a daily basis. Use judgement to undertake a preliminaryassessment of content to determine the appropriate course of action and thepriority for the Governance Teams attention
- Accurately transcribe all correspondence by touch typing from audio/digitaldictation or shorthand using knowledge of medical terminology. Generateroutineand non-routine correspondence independently
- To develop, implement and maintain office systems to enable the GovernanceTeam to operate smoothly and effectively, this will include developing andmaintaining databases and office procedures information
- Use of e-mail, electronic diaries, intranet/internet, word processing
- Providing general clerical duties including filing and photocopying
- Working on projects as directed by the Operational Manager.
- Arranging a variety of meetings, workshops and presentations
- Organise and support higher level meetings, such as medical and nursingdivisional governance meetings, and directorate governance meetings on behalfof the Clinical Governance Manager or other senior staff, including attending totake formal minutes as necessary, and the distribution of agendas andassociated papers for review
- Any other duties deemed appropriate to the banding of this role
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Qualifications
Essential
- RSA III or equivalent training or experience
- Good general standard of literacy and numeracy
- Evidence of development in previous job roles
Experience
Essential
- Experience of communicating effectively with a variety of professionals and outside agencies
Skills
Essential
- Understanding of the need for confidentiality
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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