Clinical Care Team Leader
Pathfields Medical Group
Plymouth, PL3 6HG · PLYMOUTH, PL4 9BL
Salary
£14.86
Contract
Permanent
Hours
Not specified
Closing date
11 September 2026
11 days left
Job description
To support the Deputy Clinical Care Manager with the day-to-day management of the Business Intelligence team, motivating and managing staff, optimisin...
The Clinical Care Team Leader will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Learning and Development and promoting a positive working environment.
Primary Responsibilities
The following are the core responsibilities of the Clinical Care Team
Leader. There may be on occasion, a requirement to carry out other tasks; this
will be dependent upon factors such as workload and staffing levels.
- Responsible for the day-to-day
management of the Business intelligence team.
- To
provide overall support inclusive of all teams on the designated site.
- Identify training needs and arrange
training programmes for members of the Business Intelligence team.
- Work effectively with individuals in
other agencies to meet patients needs
- Ensure staff Reviews and Appraisals are
conducted in a timely manner
- Ensure Return to work interviews are
conducted in line with the absence management policy, supporting Deputy
Clinical Care Manger with completing Absence reviews.
- Carefully apply Practice policies
standards and guidanc
- Participate in audits and project work
when require
- To provide a project management role to
the practice as and when required
- Deal with patient complaints, only
escalating where necessary
- Deal with IT issues as they arise
seeking assistance with more complex issues as appropriate
- Arrange team meetings as required and
ensure accurate recording and dissemination of minutes
- Contribute to the effectiveness of the
team by reflecting on own and team activities, and making suggestions on ways
to develop and improve performance
Secondary
In addition to the primary
responsibilities, the Operations Team Leader may be requested to:
- Support
reception and administration staff, providing cover during staff absences
- Complete
opening and closing procedures in accordance with the duty rota if required
- Assist
the teams with their duties if required
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Educated to A-level / equivalent or higher, with relevant experience
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
- Leadership and / or Management Qualification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of leading / managing a team
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Desirable
- EMIS / Systmone / Vision user skills
- Experience of working in a health care setting
- Experience of providing appraisal writing and staff development
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
28 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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