Clinical Advisor

The Clinical Advisor role at IC24 demands the use of one's clinical judgment to provide urgent care. Working within NHS 111, advisors assess and support patients over the phone, ensuring they receive timely and appropriate care. Each day brings varied and unpredictable challenges, requiring adaptability and quick decision-making skills. Advisors handle a range of issues from guiding worried parents to providing assistance to patients experiencing mental health crises. This position requires a balance of clinical expertise, communication skills, and empathy to address the needs of a diverse patient pool. Training is offered to ensure all staff can provide the highest standard of care, and the role represents an opportunity for professional development. Employment is contingent on background checks and proof of eligibility to work in the UK.

Use your clinical expertise to help patients get the right care, first time.

Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support.

As an IC24 Clinical Advisor, you'll be at the heart of those conversations.Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time.

No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever.The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action.

Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.

This isn't traditional frontline nursing or paramedic practice.It's a role where your assessment skills, clinical judgement and ability to stay calm under pressure can make a difference to thousands of patients every week.

Whether you're looking for greater flexibility, a new clinical challenge or a role that allows you to use your expertise in a different way, this is an opportunity to build a rewarding career in urgent care.

To learn about a typical day in this role, watch our video here: Clinical Advisor Video

What you'll be doing

Delivering expert clinical assessment

Assess patients presenting with a wide range of physical health conditions, injuries, mental health concerns and safeguarding issues using NHS Pathways and your professional clinical judgement.

Providing safe clinical advice

Deliver evidence-based self-care advice, safety-netting information and onward referrals, ensuring every patient receives the most appropriate outcome.

Supporting patients through difficult situations

Manage complex, sensitive and emotionally challenging conversations with empathy, professionalism and reassurance.

Supporting colleagues

Provide clinical guidance to Health Advisors during escalated or complex calls, helping ensure patients receive safe and effective care.

Making timely clinical decisions

Assess risk, prioritise patient safety and make informed clinical decisions within your professional scope of practice.

Working collaboratively

Work closely with colleagues across the wider urgent care system to support effective patient pathways and continuity of care.

Maintaining professional excellence

Keep your clinical knowledge up to date through training, supervision, competency assessments and continuing professional development.

Promoting safe, high-quality care

Recognise safeguarding concerns, contribute to service improvements and uphold IC24's values of Care, Excellence, Respect and Innovation in every interaction.

Who this role suits

This role is ideal for registered Adult Nurses and Paramedics who enjoy clinical assessment, critical thinking and making informed decisions in a fast-paced environment.

Previous telephone triage or NHS Pathways experience is welcomed but not essential, as full training will be provided where required.

Working in urgent care is demanding, but you'll never face those challenges alone.

At IC24, you'll join an experienced multidisciplinary team committed to delivering outstanding patient care while supporting one another every day. You'll receive comprehensive induction, ongoing clinical supervision, regular coaching and continuous professional development to help you grow throughout your career.

Following six months in post, hybrid working may be considered, subject to individual performance and service requirements.

As a leading not-for-profit social enterprise, everything we do is focused on improving patient care while creating an environment where our colleagues feel valued, supported and empowered to develop.

Let's be honest about the role

This role isn't for everyone.

You'll make important clinical decisions every shift, often supporting patients experiencing distressing symptoms, mental health crises or safeguarding concerns. The pace can be fast, and you'll need to adapt quickly as priorities change throughout the day.

Working remotely means your assessment, communication and decision-making skills become even more important. You'll need to gather detailed information, manage uncertainty and make safe clinical decisions without seeing the patient face-to-face.

What can't be taught is clinical curiosity, emotional resilience, sound judgement and a genuine commitment to delivering safe, compassionate care.

If those qualities describe you, we'll provide the training, support and development to help you succeed.

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

Location: Ashford, Kent

As we are an out of hours service, our busiest times are evenings, nights and weekends.

We have contracts available from 16 to 37.5 hours per week and a variety of shift durations.

Full-time roles

Part-time roles

What's in it for you?

Integrated Care 24 (IC24) is a not-for-profit social enterprise focusing on delivering outstanding patient care while fostering an inclusive and supportive work environment. IC24 provides NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. They prioritize improving patient care and creating an environment where employees feel valued and supported. IC24 offers comprehensive training, professional development opportunities, and encourages a culture of collaboration among staff to ensure the delivery of safe, compassionate care to those in need. Their commitment to equality and diverse representation within their workforce promotes an inclusive, accessible work environment.

Qualifications