Clinical Administrator / Secretary (full or part time)

• Process day-to-day clinical correspondence and communications received by the practice, ensuring information is handled accurately and directed appropriately.
• Receive and make telephone calls as required, responding to routine enquiries, taking accurate messages and ensuring these are passed promptly to the appropriate person.
• Process and distribute incoming and outgoing correspondence, including electronic communications and NHSmail.
• Review, sort and file electronic clinical documents, identifying and undertaking appropriate administrative actions where required.
• Accurately enter and maintain information within the practice clinical system in accordance with practice procedures.
• Undertake clinical coding of relevant information contained within hospital, clinic and other healthcare correspondence.
• Summarise patient medical records accurately and in accordance with practice procedures.
• Process EMIS tasks and other electronic communications, ensuring appropriate action is taken within required timescales.
• Initiate contact with and respond appropriately to patients, colleagues, hospitals and other healthcare organisations and service providers.
• Monitor relevant NHSmail inboxes and ensure correspondence is processed, distributed or actioned appropriately.
• Process and distribute laboratory reports and other clinical information in accordance with practice procedures.
• Undertake administrative duties associated with the practice death protocol, ensuring established procedures are followed.
• Prepare, process and issue patient referrals and associated clinical correspondence, ensuring information is accurate and complete.
• Liaise with hospitals, community services and other healthcare providers regarding referrals and patient correspondence where required.
• Provide administrative and secretarial support to GPs and other members of the clinical team.
• Provide cover and support across the clinical administration and secretarial team during periods of annual leave, sickness or increased workload to maintain continuity of service.
• Maintain accurate and confidential patient records in accordance with practice policies and information governance requirements.
• Attend and participate in relevant practice meetings, training and development activities.
• Undertake any other appropriate administrative or secretarial duties consistent with the nature and responsibilities of the role.

• Maintain patient confidentiality at all times and comply with the practice's information governance and data protection requirements.
• Work in accordance with practice policies, procedures and protocols.
• Recognise the limits of their role and refer clinical or other matters requiring professional judgement to an appropriate clinician.
• Work collaboratively and professionally with all members of the practice team.
• Contribute to the efficient, safe and effective operation of the practice.
• Maintain and develop their knowledge and skills through appropriate training and development.
• Promote equality, dignity and respect when dealing with patients, colleagues and other professionals.

Essential

• Demonstrable experience of working in a public facing environment
• Demonstrable experience of working with an integrated multi-skilled team
• Demonstrable experience of working as part of a team

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work without direct supervision and determine own workload priorities and those of others in the team
• Ability to use own judgement, resourcefulness and common sense
• Pleasant and articulate
• Able to remain calm and professional under pressure
• Ability to multi-task especially under pressure
• Able to work in a changing environment
• Able to work with changing and conflicting priorities

Essential

• Educated to GSCE grade C and above in Maths and English or equivalent, (or substantial experience in similar role will be considered)
• Demonstrable commitment to professional development

Essential

• Excellent communication skills at all levels
• Excellent interpersonal skills
• Good organisational skills
• Good keyboard and computer skills
• Ability to use MS Word and Excel
• Able to work on own initiative and as part of a team
• Thoroughness and accuracy
• Ability to support members of the admin team when required