Clinic Co-ordinator - Radiology

• Coordinate radiology waiting lists and appointment bookings for assigned imaging modalities.
• Manage scanner diaries, optimising appointment schedules to maximise capacity and utilisation.
• Monitor waiting lists, escalating capacity issues and supporting service performance.
• Contact patients by telephone, email, and letter to arrange, amend, or cancel appointments, providing clear and compassionate communication.
• Process cancellations, Did Not Attend (DNA) appointments, referral rejections, and pre-scan blood test requests in line with departmental procedures.
• Liaise with radiologists, radiographers, clinicians, and other healthcare professionals to coordinate patient care and additional requirements.
• Attend Radiology Patient Tracking List (PTL) meetings to support diagnostic performance targets.
• Maintain accurate patient records using Trust and Radiology IT systems, including CRIS, Maxims, Ideagen, Integra, and Microsoft Office.
• Manage shared and personal email inboxes, responding promptly to enquiries.
• Provide reception support and cross-cover across radiology booking teams as required.
• Contribute to meetings, audits, governance, quality improvement, and the review of SOPs, patient information, and correspondence.
• Ensure compliance with Trust policies on confidentiality, data quality, safeguarding, infection prevention, health and safety, equality, and information governance.

Essential

• Good Standard of General Education
• GCSE in English & Maths

Essential

• Ability to effectively communicate clearly and professionally both verbally and in writing to face to a wide range of people
• Ability to work under pressure and deal with challenging and stressful situations
• Excellent telephone manner, demonstrating professionalism and empathy
• Ability to prioritise workload efficiently to meet National Targets and service demands, ensuring compliance with waiting time standards
• Proficiency in IT systems and administrative software include patient record systems and Microsoft Office applications
• Fully conversant with patient confidentiality and the principles of data protection, demonstrating discretion and professionalism at all times

Desirable

• Knowledge of Medical terminology relevant to radiology and diagnostic imaging

Essential

• Previous Clerical and Administrative experience including using IT systems to retrieve data
• Experience of working within a Call Centre or Customer Service environment or equivalent

Desirable

• Knowledge of Hospital IT systems and electronic patient records (e.g. CRIS, Maxims, InPhase, Integra)
• Experience of attending patient tracking meetings, or working within a multidisciplinary team setting