Clerical Officer/Receptionist
Betsi Cadwaladr University Health Board
Rhyl, LL18 3AS
Salary
£26,300
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
The ability to speak Welsh is essential for this post. An exciting opportunity has arisen for clerical officer to join the team at Royal Alexandra Hos...
The purpose of the role is to
- Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
- Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.
.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Qualifications
Essential
- Able to demonstrate English and Maths to GCSE or equivalent experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
- ECDL
- NVQ Level 1 or equivalent in customer service
Experience
Essential
- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public
Skills
Essential
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues 'on the spot' using own judgement
Knowledge
Essential
- An understanding of confidentiality involved with post
Personal Qualities
Essential
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities
Other Relevant Requirements
Essential
- Welsh Speaker
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related