Clerical Officer

Provide a full range of clerical tasks to Healthcare Professionals.

Have a variety of IT skills to be able to use spreadsheets, word processing, e-mails and basic keyboard skills.

To use the patient administration system to book patient appointments.

General office management skills such as filing/management of records and telephone duties.

You may be required to provide administration support for services being provided off site.

To work as part of a team and to carry out tasks set by the Administrator/line manager.

To process incoming and outgoing mail.

The successful candidate will be required to respond to daily queries from internal and external organisations therefore applicants should be excellent communicators with good written skills. In addition it is a necessity that applicants have a good standard of typing and IT skills.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Qu

Essential: - English and Maths, GCSE, CSE, level 1 or A - C or above; - Typing/IT skills (Email, word processing and file management); - Computer Literate

Desirable: - Knowledge or experience of Data Inputting

Knowledge

Essential: - Knowledge of Patient Administration Systems (PAS) (EMIS); - Knowledge of Microsoft Packages; - Working experience of general office duties

Desirable: - Experience of working in a healthcare setting

Experience

Essential: - Customer Service Skills; - Excellent Telephone Manner - Answering the phone; - Previous experience of working with the general public

Desirable: - Previous experience of working with Health Professionals

Skills and Ability