Clerical Officer

Answer car park intercom, assist customer appropriately during office hours

Ensure ParkingEye white list is accurate & up-to-date at all times

Respond to queries from staff on parking, by email, telephone or face-to-face

Answer EFM Helpdesk, adding maintenance tasks to First FM, or forward query as appropriate

Sign-in contractors ensuring keys issued are recorded, the necessary permits are issued & any parking is actioned on ParkingEye

Provide administrative support within the EFM Team

Provide training to others within the EFM team so others can provide support to cover role during absence

Contact external providers when required to report issues

Update spreadsheets with income & expenditure.

Responsible for inputting data onto First FM

Raise sales orders or PO orders when requested by Management

Booking accommodation & take payments using PayPal.

Greet contractors, explaining signing in/out procedure & supplying keys to plant rooms where necessary

Communicate effectively with other members of the Facilities Admin team as appropriate.

Follow procedures for the central filing system for correspondence, letters etc. that are required to meet statutory, mandatory or best practice needs.

To provide cover for the rest of the Estates & Facilities Admin team as required.

Print Trust ID Badges & issue to staff following agreed procedures

Provide security access to staff ID badges following management approval

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Qualifications

Essential: - GCSE in Maths and English(E); - NVQ Level 2 in Administration or equivalent (E)

Desirable: - Qualification in Conflict Resolution (D)

Experience

Essential: - Experience of good customer care; - Experience of working within an administration team

Desirable: - Awareness of working in a hospital environment

Additional Criteria

Essential: - Please refer to the attached Job Description