Clerical Officer - Radiology
East Suffolk and North Essex NHS Foundation Trust
Colchester, CO4 5JL
Salary
£25,272
Contract
Fixed-Term
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Colchester Hospital. This post is fixed ter...
You will be working as part of a team of staff who:
- To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
- To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
- To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
- To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
- To escalate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
- Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes
We are one of the largest NHS organisations in England, employing more than 12,000 staff
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Qualifications
Essential
- GCSE grade 4/C or equivalent in English and Maths
Desirable
- NVQ2 in Customer Care
- ECDL or equivalent
Experience
Essential
- Previous experience in an office environment
- Proven experience working on a reception, booking appointments, waiting list targets.
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working with the general public
Desirable
- Previous experience of working in NHS, Radiology or healthcare environment.
- Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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