Clerical Assistant-Radiology Department

The Clerical Radiology Department Assistant will providing a welcoming, caring and efficient service.

Greeting patients, checking ID, demographics and accuracy of hospital records.

Booking the arrival of patients on the computer with appointments and walk-in patients - patients may have electronic or paper requests - in accordance with procedures for location.

To communicate effectively and politely with patients, their families/ carers, hospital staff and outside agencies, in a professional and caring manner.

To provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Other Requirements

Qualifications / Training

Previous Experience

Skills

Knowledge