Chief Experience Officer

As a member of the Trust Board, the CXO will ensure that the voices of patients, service users, families, carers, volunteers, communities and staff directly influence decision making, service design and organisational priorities. Through co-production, culture change and evidence-based improvement, the postholder will help create an organisation where people choose to work, patients choose to receive care and communities experience equitable outcomes.

The postholder will lead the development of a modern, data-driven approach to experience improvement, recognising the equal importance of quantitative and qualitative insight. They will harness advances in digital technology, artificial intelligence, behavioural insight and real-time feedback systems to identify emerging themes, predict risks, support learning and drive continuous improvement.

The CXO will work collaboratively with Executive colleagues, particularly the Chief Executive, Chief Nursing Officer, Medical Director, Director of People, Chief Technology Officer and Patient Safety leadership, recognising that patient experience, staff experience and organisational culture remain the responsibility of every leader across the Trust.

Success will be measured not simply through survey results, but through demonstrable improvements in organisational culture, staff wellbeing, retention, inclusion, patient outcomes, patient experience, system partnerships and reductions in inequalities.

To succeed in this ground-breaking role you will need senior level experience from a large and complex organisation, one where customer/patient feedback and a commitment to continuous improvement drive sustainable transformation. With evidence that you can influence at the highest level and beyond the limits of your formal authority, you will be comfortable analysing data and able to articulate a compelling strategic vision. To create and deliver an Experience Strategy that rethinks and then redefines our patients and our staff s experience of us, you will also need to have operated in a regulated environment.

Closing date: 9am, 21 September 2026

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).

We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Qualifications