Change Delivery Officer

• Work as part of the Transformation and Improvement team supporting priority transformation, recovery and improvement programmes across Dorset HealthCare, Dorset County Hospital and wider system partners where required.
• Develop and maintain implementation plans, action trackers, readiness assessments, risk and dependency logs and forward plans, monitoring progress and escalating barriers to support timely and effective programme delivery.
• Coordinate the collection, analysis and reporting of qualitative and quantitative evidence to monitor programme impact, demonstrate benefits and inform decision-making.
• Support a structured but proportionate approach to transformation, helping recovery and rapid turnaround programmes maintain pace while ensuring implementation is well planned, evidenced and sustainable.
• Coordinate workshops, engagement sessions, implementation meetings and improvement events, ensuring outputs, actions and follow-up are captured and progressed.
• Coordinate implementation readiness activity across workforce, communications, digital, estates, training, finance, BI and operational teams.
• Maintain accurate programme documentation, records and digital information systems, ensuring compliance with governance, information governance and TMO/PMO requirements.
• Work collaboratively with colleagues across Dorset HealthCare, Dorset County Hospital and system partners where programmes require cross-organisational delivery.

Essential

• Project, programme, change management, quality improvement, implementation, benefits or equivalent training/experience.
• Highly organised, with ability to prioritise, work independently and adapt to changing priorities in a fast-paced environment.

Essential

• Relevant experience supporting projects, programmes, improvement, implementation or change activity in a complex environment.
• Experience maintaining delivery plans, action logs, risk/dependency logs, readiness checklists or benefits trackers.
• Experience supporting implementation of change or improvement activity with operational, clinical or corporate teams.
• Experience using data, evidence, intelligence or feedback to support planning, decision-making or evaluation.
• Excellent interpersonal and communication skills, with the ability to liaise professionally with a range of stakeholders.
• Ability to identify risks, issues, gaps and dependencies and escalate appropriately.
• Ability to produce clear written updates, briefings, action summaries, reports and presentation materials.

Desirable

• Experience supporting workshops, engagement sessions, improvement events or consultation activity.
• Experience of recovery, turnaround, productivity improvement, pathway redesign or test-of-change activity.

Essential

• Able to use initiative, judgement and problem-solving skills to support delivery and resolve issues where appropriate.
• Flexible, resilient and able to manage competing priorities and shifting demands.