Care Support Worker-Imaging

Support patients before, during and after imaging procedures under the direction of registered staff

Act as a trained chaperone for intimate examinations in line with Trust policy

Assist with patient preparation, mobility, transfers and supervision

Maintain clean, safe and well-prepared imaging and clinic environments

Support infection prevention and control standards

Assist with stock management, equipment cleaning and room set-up

Communicate effectively with patients, carers and the multidisciplinary team

Escalate concerns regarding patient safety, dignity or wellbeing promptly

The Care Support Worker will work within Imaging Services to support the delivery of patient-centred care. Duties will be undertaken following appropriate training and competency assessment and always within agreed scope of practice.

The post holder will welcome and orientate patients, provide reassurance, support dignity and privacy, and assist with patient positioning and preparation for imaging procedures. The role includes acting as a chaperone for intimate examinations, ensuring compliance with safeguarding and chaperoning guidance.

The post holder will support the maintenance of clinical areas, prepare rooms for clinics and imaging sessions, clean and restock equipment, and assist with the safe movement of patients and equipment. They will work collaboratively with Radiographers, Radiologists, Sonographers, nursing staff and other members of the multidisciplinary team.

The role requires flexibility to work across designated Imaging areas and a commitment to delivering high standards of patient care, safety and experience.

Patient Care and Support

Welcome, assist and reassure patients and relatives in a compassionate and professional manner

Support patient preparation and aftercare as delegated by registered staff

Act as a chaperone during intimate examinations in line with Trust policy

Assist with patient mobility, transfers and positioning using appropriate equipment

Observe and report any changes or concerns in a patients condition

Environment and Equipment

Prepare and maintain imaging rooms and clinic areas

Clean equipment and clinical areas in accordance with infection control policies

Assist with stock control, deliveries and equipment checks

Communication and Teamworking

Communicate effectively with patients, carers and the multidisciplinary team

Escalate concerns appropriately and in a timely manner

Support a positive, respectful and inclusive working environment

Governance, Safety and Professional Practice

Work within Trust policies, procedures and competencies

Maintain patient confidentiality and data protection standards

Participate in training, supervision and Personal Development Reviews

Contribute to audits, quality improvement and service development activities as required

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Qualifications

Experience and Skills

Communication and Personal Attributes