Care Navigator/Receptionist

SPECIAL REQUIREMENTS OF THE POST

Ability

to use own judgment, resourcefulness and be able to work under pressure without

direct supervision.

To

have excellent communication skills and patience.

To

be reliable and flexible.

To

observe strict confidentiality on all matters relating to the practice and its

patients.

MAIN DUTIES AND

1.

Ensure an effective and efficient reception

service is provided to patients and any other visitors to the practice

2.

Deal with all general enquiries, explain

procedures and make new and follow-up appointments.

3.

Using your own judgment and communication

skills ensure that patients with no prior appointment but who need urgent

consultation are seen in a logical and non-disruptive manner.

4.

Explain practice arrangements and formal

requirements to new patients and those seeking temporary cover and ensure

procedures are completed.

5.

Receive and make telephone calls as

required. Divert calls and take

messages, ensuring accuracy of detail and prompt appropriate delivery.

6.

Enter requests for home visits onto computer

as per procedure, and into the visit book if requested by doctor ensuring

careful recording of all relevant details and where necessary refer to Duty

Doctor.

7.

Action repeat prescription requests and ensure

that they are ready for collection by the patient within 48 hours, either on

the computer or manually.

8.

Prepare lists (if required) for all surgeries

and clinics held, ensuring completion of any associated paperwork.

9.

Ensure adequate supply of stationery, is available

for doctors and re-order as necessary.

10.

Advise patients of relevant charges for

private (non General Medical Services) services, accept payment and issue

receipts for same.

11.

Enter patient information on to the computer

as required.

12.

Patient notes and correspondence

a)

Ensure correspondence, reports, results etc

are scanned promptly on to the correct records, ensuring that all recent

correspondence is available when patients are seen.

b)

Ensure paper records are kept in good repair

with all necessary information on the outside cover clearly visible.

13.

Record details of accidents, verbal complaints

from patients and any unpleasant, intimidating or threatening behavior by

patients to staff, inform Practice Manager for investigation and possible

action.

14.

Premises

a)

Open up premises at the start of the day when

first to arrive, de-activate alarm if necessary switch computers on and make

all necessary preparations to receive patients.

b)

When last to leave at the end of the day

ensure telephone transfer is on and ensure computers, portable electrical

appliances ie fans, heaters etc and internal lights are all switched off. Ensure that the building is totally secured

and the alarm activated.

15.

Undertake any other additional duties

appropriate to the post as requested by the Partners or the Practice Manager.

This is not intended to be an exhaustive list of

responsibilities, but to indicate the main areas of responsibility. It may be changed after consultation with the

post-holder.

We are a

successful and aspirational suburban practice run by an innovative team of

professionals who are looking for similarly committed and quality-driven

colleagues. Our work environment is friendly, informal and extremely

learning focused.

Qualifications

Experience

Qualities/Attributes