Care Navigator/Receptionist
Sleights and Sandsend Medical Practice
Whitby, YO22 5DP · Whitby, YO21 3SNView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can incl...
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
Maintaining
and monitoring the practice appointment system
Process
personal, telephone and e-requests for appointments
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
Signpost
patients to the correct service
Initiating
contact with and responding to, requests from patients, team members and
external agencies
Data
entry of new and temporary registrations and relevant patient information as required
Input
data into the patients healthcare records as necessary
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
Manage
all queries as necessary in an efficient manner including SystmOne tasks and emails
Complete
and log the daily fridge temperature and monthly data logging on TeamNet
Maintain
a clean, tidy, effective working area at all times
Monitor
and maintain the reception area and notice boards
Support
all clinical staff with general tasks as requested
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
Maintaining
and monitoring the practice appointment system
Process
personal, telephone and e-requests for appointments
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
Signpost
patients to the correct service
Initiating
contact with and responding to, requests from patients, team members and
external agencies
Data
entry of new and temporary registrations and relevant patient information as required
Input
data into the patients' healthcare records as necessary
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
Manage
all queries as necessary in an efficient manner including SystmOne tasks and emails
Complete
and log the daily fridge temperature and monthly data logging on TeamNet
Carry
out system searches as requested
Maintain
a clean, tidy, effective working area at all times
Monitor
and maintain the reception area and notice boards
Support
all clinical staff with general tasks as requested
Sleights and
Sandsend Medical Practice is a General Medical Services Practice, located near
Whitby, North Yorkshire. It has a current list size of 5,200 patients.
provides services to residents of Sleights, Whitby and the surrounding
villages. It has a branch surgery at Sandsend, approximately 5 miles from the
main Surgery in Sleights, along the coast. Both surgeries are purpose built,
have a dispensary and parking. The Sleights Surgery is owned by the Partners
and the branch surgery has a long term lease. The Practice dispenses to 65% of
patients.
The Practice has a dedicated team which works
together to deliver high quality, accessible care within a supportive, friendly
learning environment. The GP Partners and salaried GPs work part-time as we
value a healthy work / home balance.
Qualifications
Essential: - Educated to GCSE level or equivalent
Experience
Essential: - Experience of working with the general public
Desirable: - Experience of administrative duties; - Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable: - Use of a clinical computer system
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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