Care Navigator/GP Receptionist

To receive, assist and direct patients in

accessing the appropriate service or healthcare professional in a courteous,

efficient and effective way.This

role will come into contact with patients and public and the holder must be

professional, of smart appearance, have a friendly manner and be able to deal

with patients, public and staff in a sensitive, tactful and discrete manner

whilst maintaining strict confidentiality.

Undertake

a variety of administrative tasks as determined by need and competency in order

to support the work of delivering high quality services to patients of the

Practice.

provide nonclinical information or advice to patients or relatives to

support them in navigating the wider healthcare system. This could be via telephone, face to

face and digital mediums.

work alongside the on-call team to ensure patients receive the right care

at the right time from the right person.

follow the repeat prescription process to ensure patients medication is

received in the most efficient and timely manner possible.

work independently and to be aware when to seek advice.

respond and prioritise immediate requests from patients, clinical staff

and other outside agencies.

utilise the appointment system ensuring that appointments are booked as

per practice protocols and nurse traffic light system. This includes

appointments for healthcare professionals at other sites e.g. improved

access appointments, physio, social prescribing link workers.

support callers in completing EConsults either directly with patients or

family members, carers or guardians in completing the forms or supporting

callers on how to complete the process in order to obtain a patient

appointment with a clinician.

be responsible for maintaining patients medical records to include change

of address, telephone number and any information on the clinical system.

understand and work within the Practice policies and protocols applicable

to the role of the Receptionist/Care Navigator.

communicate effectively and promptly to all enquires using a high level of

discretion, tact, diplomacy and empathy in a calm and confidential manner.

This will ensure a smooth, efficient, friendly and welcoming practice.

take accurate messages and relay to relevant personnel in the most

appropriate manner.

scan documents onto the patients clinical record and send via workflow,

if required

register and deduct patients ensuring all paperwork and associated tasks

are completed.

book patient transport.

the building is unlocked in the morning and is secure upon vacating at the

end of the day when working within the H&S guidance and protocols.

be adaptable in a constantly changing environment, actively participating

in the decision process involved in the progression of the practice.

undertake any other duties that may be reasonably requested of the post

holder to help the Practice run smoothly.

ensure that you and others take notice of and operate within relevant

Health and Safety guidelines.

be willing to undertake training in line with the requirements of the role

and the Practice.

We are based in a leafy, suburban area of North-West Bristol; conveniently close to the M5 motorway and an easy and pleasant drive from central Bristol. We enjoy the benefits of a bright, modern, purpose-built Health Centre.

Our 11,200 patients are looked after by 6 clinical Partners, 6 salaried GPs and 2 ANPs, with support from our experienced Treatment Room, Administration and Patient Services teams.

We are a hard-working and close-knit bunch, with an emphasis on humour and peer support to meet the current challenges in primary care. We enjoy entertaining staff nights out and there is always plenty of chat and information flow on our WhatsApp groups.

Qualifications

Desirable: - Microsoft Office and Emis

Experience

Desirable: - Experience of working within General Practice, NHSE Primary Care or Care provider

Personal attributes