Care Navigator

• Opening up / locking up of the Practice premises in accordance with Practice protocols.
• Maintaining and monitoring the practice appointments system by managing patient calls appropriately
• Signposting patients to other more suitable services as appropriate
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Contact patients and external agencies as requested by members of the Primary Health Care Team
• To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

• Opening up / locking up of the Practice premises in accordance with Practice protocols.
• Maintaining and monitoring the practice appointments system by managing patient calls appropriately
• Signposting patients to other more suitable services as appropriate
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Contact patients and external agencies as requested by members of the Primary Health Care Team
• To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

• Monitor the flow of patients into consulting rooms and treatment rooms
• Processing and distributing incoming (and outgoing) mail
• Periodically checking incoming e-mails
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
• Experience of working with the general public.
• Excellent communication skills and effective in communicating and understanding patient needs.
• Competent in the se of MS Office and Outlook.
• Ability to use own initiative, discretion, and sensitivity.
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Punctual and committed to supporting the team effort
• Clear, polite telephone manner
• Flexible and cooperative

Desirable

• Active signposting or Care Navigator training qualification
• Experience of working in a healthcare setting
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure.