Care Navigator

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice

clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed

to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients

and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as

required.

To respect and maintain all aspects of confidentiality

relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the

post.

Being a first point of contact for our patients, whether it

be face to face or by the telephone, to offer support and guidance on choosing

the right service at the right time.

Dealing with administrative tasks behind the scenes,

processing incoming documents from third parties, prescriptions, GP Requests

and much more.

Being friendly and welcoming to all patients with the

ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor

online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice

clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passed

to the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patients

and acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as

required.

To respect and maintain all aspects of confidentiality

relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of the

post.

We have an ethos of

team work and support and we offer our team:

Access to our in

house Wellbeing team and Mental Health First Aiders, WhatsApp groups to keep

you in the 'know' and socialise, a newly refurbished break room with free fresh

ground coffee from a state of the art bean to cup coffee machine, fresh fruit, snacks, chilled spring water, herbal teas etc.

Access to the NHS

pension.

scheme.

An amazing outdoor sun terrace where you can relax on breaks when the weather is nice.

2 minute walk to the main shops and numerous cafes in Fishponds.

Themed events such as: Ice cream van in

the car park, pancake day celebrations, cake baking, staff parties and once a Taco Van in the car park!

Some of the

wellbeing activities staff have participated in were: Mental Health Awareness

Week Nature Competition + which team could grow the tallest sunflower where we gave a pack

of seeds for everyone.

We offer free

fruit and biscuits everyday.

We love working

here and we are sure you will too!

Experience

Essential: - Previous experience working with people; - Driven to give the best possible patient experience

Desirable: - Experience of working in primary care

Qualifications

Essential: - Educated to GCSE level or equivalent; - GCSE Mathematics & English C or above