Care Navigator / Receptionist

This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.

The working pattern for this job includes 1830 finishes. Please only apply if able to work until this time.

To support the practice clinical team

by signposting patients to the appropriate healthcare professional or service,

working as part of the practices multidisciplinary team.

The care navigator

will also be expected to undertake reception duties as part of the role,

supporting the administrative team in delivering a polite and professional

service to the patient population.

The following are the core

responsibilities of the care navigator.

There may be, on occasion, a

requirement to carry out other tasks; this will be dependent on factors such as

workload and staffing levels.

a.Process and

effectively signpost patients to the appropriate healthcare professional,

depending on the presenting condition

b.Answer incoming

phone calls, transferring calls or dealing with the callers requests

appropriately

c.Process patient

requests for appointments

d.Direct requests for

repeat prescription or medication queries to the correct team

e.Initiate contact

with and respond to requests from patients, team members and external agencies

f.Enter SNOMED CT

code data on EMIS

g.Photocopy / scan

documentation as required

h.Data entry of new

and temporary registrations and relevant patient information as required

i.Input data into the

patients healthcare records as necessary

j.Direct requests for

information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the

administrative team

k.Manage all queries

as necessary in an efficient manner

l.Carry out system

searches as requested

m.Maintain a clean,

tidy, effective working area at all times

n.Monitor and

maintain the reception area and noticeboards

o.Support all

clinical staff with general tasks as requested

Please see attached

job description for more information.

We are a busy practice with a commitment to training and developing both the clinical and non-clinical team. We are based in Cumbria and offer care to over 9200 patients. We operate the EMIS clinical system. This position would especially suit an applicant with previous experience in a care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication and problem solving skills, compassion and computer literacy skills are essential.

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - Active signposting or Care Navigator training qualification; - Customer Service qualification - NVQ or equivalent

Experience

Essential: - Experience of working with the public

Desirable: - Experience of working in a primary care environment; - Experience of working in a healthcare setting

Skills

Desirable: - Competent in the use of Office and Outlook; - EMIS user skills

Personal qualities

Other requirements

Essential: - Disclosure Barring Service (DBS) check; - Occupational health clearance

Desirable: - Flexibility to work outside core office hours