Care Navigator / Receptionist

You will need to be a good communicator with

excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient facing and administrative tasks, so excellent

organisational skills and time management are critical. A caring, empathetic character

is essential.

Your duties will include answering telephone calls,

registering patients and general admin within the Practice. It is very

important to have a 'can do' attitude. It is also important to be flexible and able cover shifts when required.

PLEASE SEE ATTACHED JOB DESCRIPTION FOR A FULL LIST

OF DUTIES.

Greet patients and

visitors to the Practice.

Book in patients

and visitors in line with Practice appointments and visitors procedures.

Respond and/or

redirect all patient and visitor requests accordingly and ensure unresolved

and urgent matters are passed onto incoming colleagues at end of shift.

Opening incoming

mail and distribute as per protocol.

Booking, amending,

and cancelling patient appointments.

Recording patient

information onto the clinical system.

Ensure waiting room

temperature is comfortable for patients and responsible for tidying the

waiting area (magazines, toys etc.) after each surgery

Answering incoming

telephone calls, ensuring calls are documented and redirected accordingly.

Care Navigate all

patients, including referring patients to outside providers.

Book appointments

using Improving Access System.

Must be flexible to

provide holiday and sickness cover on a regular basis.

Maintenance of both

computerised and manual filing systems (scanning, filing etc.).

Ring Tasks sent by

Clinicians using the flagged system.

Prescriptions

Hand paper copies to patients when Dispensary is closed.

Make tea/coffee for

colleagues, doctors and visitors as required

Work safely at all

times in accordance with Legislative requirements and Practice Policy and

Procedures.

Administration

Registrations, New

Patient Questionnaires and Deductions must be kept up to date.

Any other

additional administration duties as required.

This job

description is not exhaustive and may be adjusted periodically after review

and consultation. You will also be expected to carry out any reasonable

duties which may be requested from time-to-time.

We are a large, forward-thinking Practice with over 48,000 patients across five main practice sites - Brough, South Cave, Hessle, Holme Upon Spalding Moor and Bubwith. Each of these sites has its own personal characteristics and a varied patient mix as we cover commuting areas for Hull, Leeds, and York, due to easy access to A63/M62, and also rural East Yorkshire.

More information about us can be found on our website: www.theridingsmedicalgroup.nhs.uk

USING ARTIFICAL TECHNOLOGY (AI) IN YOUR APPLICATION

We encourage you to write your application in your own words, sharing your real experiences and achievements. The vast majority of applications we now receive are written using AI which makes applications generic, weakens applications, may be considered as misrepresentation and encourages those shortlisting to favour applications which are more personal and interesting. Please note that applications which clearly make heavy use of AI will not be shortlisted.

All applicants must disclose if they have used AI for their application.

Overuse of AI can

If you need reasonable adjustments due to a disability, you may use AI or other tools to help with your application.

For questions about the use of AI, please contact us at:trmg.hr@nhs.net

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Experience

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