Care Navigator / Receptionist

• Welcoming patients and visitors and providing a friendly and professional reception service.
• Answering telephone calls and dealing with patient enquiries promptly and courteously.
• Helping patients access the most appropriate clinician, service or source of advice.
• Processing appointment requests and supporting patients to use our online services and triage systems.
• Booking, changing and cancelling appointments accurately.
• Registering new patients and maintaining accurate patient information.
• Updating patient records and entering information accurately onto the practice clinical system.
• Responding to patient enquiries face-to-face, by telephone and electronically.
• Supporting GPs, nurses and other members of the clinical team with administrative tasks.
• Maintaining patient confidentiality and complying with GDPR, Caldicott and practice policies.
• Dealing sensitively and professionally with patients who may be distressed, anxious or frustrated.
• Helping to maintain a clean, tidy and welcoming reception and waiting-room environment.
• Participating in practice meetings, training and quality-improvement activities.
• Undertaking other reasonable duties appropriate to the role.

Desirable

• About you
• We are looking for someone who:
• Is friendly, approachable and confident when dealing with patients.
• Has excellent communication and interpersonal skills.
• Is compassionate and genuinely wants to help people.
• Can remain calm and professional when working under pressure.
• Is organised and able to prioritise a busy and changing workload.
• Has good attention to detail and understands the importance of accurate record keeping.
• Is reliable, flexible and willing to learn.
• Can work effectively as part of a team but is also confident working independently.
• Understands the importance of confidentiality when dealing with sensitive patient information.
• Has good computer skills and is comfortable learning new systems.

Desirable

• Previous experience in a GP surgery or healthcare setting would be advantageous, as would experience of using our clinical computer system called SystmOne, although full training will be provided for the right candidate. This is a great opportunity for a career within the NHS primary care system with prospects of future employment advancement.