Care Navigator / Receptionist
Lofthouse Surgery
Wakefield, WF3 3SA · Leeds, LS26 0AEView on map(opens Google Maps in a new tab)
Salary
£13.24
Contract
Permanent
Hours
Not specified
Closing date
23 October 2026
24 days leftJob description
An exciting opportunity has arisen for a Care Navigator / Receptionist to join our busy team, working at both our Lofthouse Site and The Manse, our Ro...
Care Navigators are the first line of contact with our patients and visitors. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties.
You will work as part of a team of
Care Navigators, maintaining a high quality and efficient service for the patients,
Doctors and Nurses.
Reception experience/customer service is desirable, but training will be given to the successful candidate.
- To receive, assist and direct patients in
accessing the appropriate service or healthcare professional, in a courteous,
efficient, and effective way.
- Provide general assistance to the Practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
- Act as a Care Navigator, signposting patients
to appropriate NHS services or appropriate Health Professional to meet their
needs.
- In addition, the post holder will also support
the multi-disciplinary team, providing administrative support as required, in
line with the needs of the organisation.
We pride ourselves in our friendly practice, and if
you feel you could be part of our team please do get in touch.
Our surgery provides care to over 11,000 patients across 2 sites: Lofthouse Surgery and The Manse Surgery. We have 9 Doctors, 4 qualified Nurses and 3 Health Care Assistants who work at the practice, along with our Care Navigation & Administration team.
We are a member of the NHS Leeds Integrated Care Board and we are also a member of the Leeds 25/26 Primary Care Network.
At Lofthouse Surgery, our mission is to provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.
Experience
Desirable: - Reception experience / customer service is desirable, but training will be given to the successful candidate.
Qualities and skills
Essential
- Have a good standard of education and excellent communication skills, both verbal and written
- Have a pleasant and helpful manner
- Confidence to build relationships with colleagues and patients
- Be able to work well within a team
- Adaptable and flexible skill set to succeed in a fast paced environment
- Ability to maintain a high level of confidentiality
Desirable: - IT literate with a working knowledge of Word, Excel and Outlook; - Training will be given on the practice medical system
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
29 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related