Care Navigator (Receptionist)
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Gosport, PO12 1BA · Gosport, PO12 1PA · Gosport, PO13 0EW · Gosport, PO12 3AQ · Gosport, PO12 3JPView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
23 October 2026
4 days leftJob description
We are looking for an enthusiastic and experienced GP Receptionist to join our friendly and busy GP Practice. This will be primarily within our teleph...
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Care Navigator Lead, dependent on current and evolving practice workload and staffing levels:
- Unlock and open surgery ready for business on time.
- Switch on and log in to all reception computers.
- Answer the telephone to a variety of patient enquiries.
- Deal with enquiries raised by patients plus check in for appointments.
- Deal with any patient issues in confidence, escalating to Supervisor for any complaints.
- Cancel clinics under direction and re-book patients.
- Meet and greet any visitors coming into the practice.
- Be the first point of contact for any queries via telephone or face to face directing to most relevant person.
- Scanning and coding of letters and relevant correspondence into patient's notes.
- Checking and actioning workflow tasks within the Clinical System.
- Re-print forms issued on ICE by clinicians.
- Prepare samples for collections.
- Check waiting room at intervals during the day for any health and safety issues that may affect users.
- Close surgery at the end of day and switch to night service. Follow protocol for shutting surgery at night and preparing for next days business.
- Ensure security of data at all times.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Qualifications
Essential
- *Good general education -- evidence of literacy and numeracy, e.g. GCSE's in Maths/English.
- *Sound knowledge of Microsoft Office.
- *Customer services experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
9 October 2026
Last checked
13 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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