Care Navigator/ Receptionist (fixed term)

To be able

to answer & signpost a large volume of calls, directing patients

appropriately to the most relevant services

Excellent communication skills

Possess fantastic

customer service skills

Be able to

work under pressure

Duties will

& tidying rooms after surgery

General reception/admin duties

Park Medical Practice- Care Navigator/ Receptionist

Reports to: Patient Services Manager

Part Time working between the hours of 7.45-6.30pm

the first port of call, is to ensure all incoming calls or face to face

appointments are received and responded on a timely manner.

to the appropriate clinician or service.

to relevant services

with the ability to communicate in writing electronically and verbally with a

wide range of providers and users of services, including patients; carers;

voluntary; social; primary and secondary care providers.

confidentiality

situations

compromise health & safety for self, other staff or patients

appropriate service

guidelines

visitors

information

and tidying rooms after surgery

handling samples)

area tidy

the computer system

services

You will have an individual induction & training with regular reviews.

To take part in annual appraisal, developing a personal development plan,

from which training needs will be identified and training undertaken

The post holders must cooperate with all policies and procedures designed

to ensure equality of employment. Co-workers, patients and visitors must be

treated equally irrespective of gender, ethnic origin, age, disability, sexual

orientation, religion etc. The post holders should respect patient

confidentiality at all times and not divulge patient information unless

sanctioned by the requirements of the role.

Due to the nature of this work, this post is exempt from the provisions of

Section 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order

1995. Applicants for posts are not entitled to withhold information about

convictions which for other purposes are spent under the provisions of the Act

and in the event of employment, any failure to disclose such convictions could

result in disciplinary action or dismissal by the Practice. Any information

given will be completely confidential and will be considered only in relation

to an applicant of a position to which the order applies.

This job description is intended to provide an outline of key

responsibilites only. There may be other duties required of the post holder

commensurate with the position. All members of staff should be prepared to work

flexibly across all sites and must be prepared to cover their colleagues

annual leave/sickness.

We are a

large medical practice with 3 sites in Chaddesden, Borrowash & The University of Derby.

We Pride ourselves in providing quality care

to all our patients

Qualifications