Care Navigator
HORTON PARK MEDICAL PRACTICE
Bradford, BD7 3EG
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
We are looking for a part-time (25 hours) Care Navigator/Receptionist to join our friendly, patient-focused team. This position is a permanent one and...
Experienced with SytmOne -Minimum of 1 year experience in GP practice
Speaking with patients face-to-face, over the phone, or online to understand their needs and direct them to the most suitable clinician or service.
Booking, cancelling, and rearranging appointments while ensuring urgent cases are prioritised correctly.
Explaining GP practice services, NHS pathways, and self-care options. Helping patients understand where they can receive the most appropriate and timely support.
Helping elderly patients, carers, patients with disabilities, language barriers, or complex needs to access healthcare and additional support services.
Managing common patient queries such as test results, prescription requests, fit notes, registration forms, and follow-up appointments.
Recognising concerns involving vulnerable adults, children, domestic abuse, mental health crises, or patients at risk, and following safeguarding procedures appropriately.
Maintaining accurate and confidential patient records, documenting conversations, referrals, and actions taken using the practice clinical system.
Working in line with NHS guidelines, confidentiality rules, GDPR, safeguarding policies, equality and diversity standards, and practice procedures.
- Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
- To ensure that all patients have a positive experience.
- To work as part of the Patient Services Team in a professional manner to provide high quality service, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
- To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times.
- To provide a professional call handling service and associated administration duties.
- To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
- To record all essential information accurately.
Why Join Our Practice?
- Be part of a practice that has family friendly ethos
- That cares for patients and is supportive to all staff
- Be part of forward thinking Five Park Primary Care Network (Ridge, Parklands, Horton Park, Wibsey & Queensbury), working to improve care at a local level.
- We are a friendly, caring and supportive practice.
- We provide high quality patient-centered care in inner city Bradford.
- Experienced training practice, GP Trainees, and medical students Modern purpose-built premises.
- GPwSi Diabetic clinics.
Qualifications
Essential
- GCSE grade A to C in English and Maths (or equivalent).
- A minimum of 1 year experience with SystmOne.
- Excellent communication skills, both written and verbal.
- Competent in the use of IT.
- Ability to deal confidently and courteously with people both in person and over the telephone.
- Ability to work flexibly as a team member.
- Able to work on own initiative and prioritise workload.
- Empathetic, honest & caring.
- Able to work under pressure.
Desirable
- Experience in a patient facing/customer service role
Experience
Essential
- 1 Year minimum experience of working with SystmOne
- 1 Year minimum experience of working in a customer service role
Desirable
- -Experience of working in a GP practice
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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