Care Navigator/ Front Desk Receptionist
Weavers Medical
Kettering, NN16 8DN · Mawsley, NN14 1SN
Salary
£13.00
Contract
Permanent
Hours
Not specified
Closing date
1 September 2026
1 days left
Job description
The Care Navigator plays a key role in supporting the smooth running of the practice by providing frontline assistance to patients, visitors, and the ...
Patient Support and Navigation
- Provide a professional, friendly, and efficient service to patients, whether in person or over the telephone.
- Utilise care navigation techniques to guide patients to the most appropriate clinician, service, or source of support, identifying patient needs regardless of how they are presented.
- Apply the principles of Non-Violent Communication (NVC) to ensure that patient interactions are empathetic, respectful, and solution-focused.
- Process appointment requests, home visit requests, and telephone consultations accurately and efficiently.
- Take and relay accurate messages to clinical and administrative staff.
Administrative Duties
- Manage incoming and outgoing correspondence, including post and emails.
- Process and distribute incoming and outgoing mail appropriately.
- File and retrieve paperwork as required following practice protocols.
- Ensure that patient information is recorded and updated accurately on the clinical system in line with practice procedures.
- Initiate contact with and respond to requests from patients, healthcare providers, and other external agencies as appropriate.
WEAVERS MEDICAL
TitleCare Navigator and Front Desk Receptionist
Responsible toManaging Partner
LocationWeavers Medical, Prospect House, Kettering and Mawsley branch Surgery, School Road, Mawsley
The Care Navigator plays a key role in supporting the smooth running of the practice by providing frontline assistance to patients, visitors, and the wider clinical team. You will act as the first point of contact for patients, helping them access the most appropriate services or healthcare professional, while undertaking a range of reception-based administrative duties to ensure excellent patient experience and efficient practice operations. This role requires excellent communication skills, a proactive attitude, and a commitment to providing high-quality patient care.
A key focus is on improving patient outcomes, enhancing continuity of care, and promoting independence and wellbeing wherever possible.
Main Duties and Responsibilities
Patient Support and Navigation
- Provide a professional, friendly, and efficient service to patients, whether in person or over the telephone.
- Utilise care navigation techniques to guide patients to the most appropriate clinician, service, or source of support, identifying patient needs regardless of how they are presented.
- Apply the principles of Non-Violent Communication (NVC) to ensure that patient interactions are empathetic, respectful, and solution-focused.
- Process appointment requests, home visit requests, and telephone consultations accurately and efficiently.
- Take and relay accurate messages to clinical and administrative staff.
Administrative Duties
- Manage incoming and outgoing correspondence, including post and emails.
- Process and distribute incoming and outgoing mail appropriately.
- File and retrieve paperwork as required following practice protocols.
- Ensure that patient information is recorded and updated accurately on the clinical system in line with practice procedures.
- Initiate contact with and respond to requests from patients, healthcare providers, and other external agencies as appropriate.
Practice Support
Maintain a clean and tidy work environment, including shared spaces such as kitchen and reception areas.
- Act as a fire coordinator on a rota basis following training.
Reception Duties
Make appointments using care navigation and actively sign post patients to the most appropriate source of help
Use directory of services as part of care navigation.
Help patients with using the digital practice via the tablets located in the reception area
Direct patients to the website to request sick notes, medication, change of address etc.
Accept forms over the desk for completion by the doctor and advise of charges
Cancel and re-schedule appointments as required from time to time
Greet patients and mark them as arrived for their appointment
Encourage patient use of self check in
Advise patients of late policy as required
Ensure patients waiting are advised of delays in their appointments
Page patients who are past their appointment time.
Process new registration requests
Accept cash/card payments non NHS services and issue receipts to patients.
Process requests for urgent prescriptions and advise patient of process/policy
Answering the telephone when working on the first floor reception desk
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Preparing paperwork/notes for surgeries and clinics
Preparing home visit paperwork for GPs and paramedic
Filing paperwork at the front desk ready for collection
Photocopying as required
Weekly process incoming and outgoing notes to PCSE
Confidentiality
- Uphold patient confidentiality at all times in accordance with practice policies, GDPR, and NHS guidelines.
- Access and use confidential information only when necessary and only share information with authorised personnel.
Health, Safety, and Security
- Promote and maintain own and others health, safety, and security as defined in the practices Health and Safety Policy.
- Adhere to the Prospect House Fire Strategy and all related emergency procedures.
Equality and Diversity
- Act in a manner that recognises the equality, diversity, and rights of patients, carers, and colleagues.
- Ensure respectful and non-judgemental communication and behaviour towards all individuals.
We are a large GP surgery in a town centre location with a branch site in Mawsley as well.
We have a large team of GP's Nurses, HCA's MHP's and other services including Physio.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Administrative experience : 1 year
- Health and Social Care experience : 1 year
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related