Care Navigator
Bedminster Family Practice
Bedminster, BS3 4AT
Salary
£12.21
Contract
Permanent
Hours
Not specified
Closing date
17 September 2026
17 days left
In plain English
What this job actually involves
You'll be the first point of contact for patients, answering phone calls, booking appointments, and helping them find the right healthcare service. You'll work with a friendly team to provide excellent customer service and support patients with their queries. This role is great for someone who enjoys working with people and is organized and efficient.
What you'll need
- You'll need to be able to work in a busy environment and think on your feet to handle patient queries.
- You should be able to use a computer and learn new systems quickly.
- You'll need to be able to maintain confidentiality and handle sensitive information.
- You'll need to be a team player and work collaboratively with other healthcare professionals.
- You'll need to be able to communicate clearly and effectively with patients and colleagues.
How to boost your chances
- Consider volunteering or working in a healthcare setting to gain experience and build your skills.
- Practice your communication skills by taking a customer service course or working in a retail role.
- Learn about the NHS and local healthcare services to understand how they work and how you can support patients.
- Be prepared to learn new systems and technology quickly and be flexible with your work schedule.
- Highlight your transferable skills, such as problem-solving and time management, in your application.
Written by AI to help you understand this advert in plain English. It can get things wrong — always check the original advert before you apply.
Job description
Bedminster Family Practice is looking for an enthusiastic, compassionate and motivated Patient Navigator to join our friendly and supportive Care Navi...
The successful candidate will provide high-quality care navigation and reception support as part of our Patient Services Team.
The role will include
- Welcoming patients and visitors to the practice in a professional and friendly manner.
- Answering incoming telephone calls and responding to patient enquiries.
- Signposting patients to the most appropriate clinician, service or healthcare professional using practice protocols.
- Booking appointments accurately using practice clinical systems.
- Processing online consultation requests and patient communications.
- Managing patient queries sensitively, professionally and confidentially.
- Supporting patients to access NHS services and community resources.
- Processing incoming correspondence and administrative tasks as required.
- Maintaining accurate patient records in line with information governance requirements.
- Working collaboratively with GPs, nurses, pharmacists and the wider multidisciplinary team.
- Providing excellent customer service while maintaining confidentiality and professionalism at all times.
- Supporting the wider administration team during periods of leave or increased workload.
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
To provide general assistance to the practice team and project a positive and professional image to patients and visitors, whether in person, online or via telephone.
Responsibilities include
- Providing reception cover and welcoming patients to the practice.
- Answering incoming telephone calls and dealing with enquiries appropriately.
- Signposting patients to the most appropriate service using agreed practice protocols.
- Booking, cancelling and amending appointments.
- Processing electronic requests and online consultations.
- Managing patient queries and resolving issues wherever possible.
- Liaising with hospitals, community services and other healthcare providers.
- Maintaining confidentiality and complying with practice information governance policies.
- Supporting clinicians and the wider administrative team with routine administrative tasks.
- Processing incoming correspondence and workflow tasks.
- Monitoring practice communication systems and responding appropriately.
- Contributing positively to team working and practice improvement initiatives.
- Undertaking any other reasonable duties appropriate to the role.
Progression OpportunitiesWe are committed to developing our staff and supporting career progression. Following successful completion of training and probation, there will be opportunities for the successful candidate to develop additional skills and progress into wider administrative and practice support responsibilities as vacancies and service needs arise. This may include document management, referral administration, clinical administration and other GP support duties.
Bedminster Family Practice is a well-established, friendly and forward-thinking training practice serving approximately 14,000 patients in South Bristol. We are led by three Partners and supported by a large multidisciplinary team including Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, Pharmacists, Care Navigators and administrative staff.
We are proud of our supportive working environment and our commitment to high-quality patient care. We value every member of our team and encourage learning, development and continuous improvement.
The practice operates from modern, purpose-built premises close to Bristol city centre and is an active member of SWIFT Primary Care Network.
We are committed to supporting staff development and offer opportunities for progression and career growth within the practice.
Knowledge
Essential
- Understanding of the importance of confidentiality and data protection.
- Awareness of the need to provide excellent customer service.
- Understanding of equality, diversity and inclusion.
- Awareness of the importance of accurate record keeping.
Desirable
- Understanding of General Practice and NHS services.
- Knowledge of Care Navigation principles.
- Awareness of local NHS and community services.
Experience
Essential
- Previous experience of working in a customer-facing role.
- Experience of dealing with a high volume of enquiries by telephone and face-to-face.
- Experience of working as part of a team.
- Experience of using computer systems and Microsoft Office applications.
Desirable
- Previous experience working in a GP practice, NHS setting or other healthcare environment.
- Experience of appointment booking systems.
- Experience of using EMIS Web, Docman, Klinik or similar clinical systems.
- Experience of administrative duties within a busy office environment.
Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional when dealing with challenging situations.
- Strong listening skills and ability to gather relevant information sensitively.
- Ability to prioritise workload and work effectively under pressure.
- Good keyboard and IT skills.
- Ability to work accurately and pay attention to detail.
- Ability to work independently and as part of a team.
- Able to demonstrate empathy and compassion when dealing with patients.
- Ability to maintain strict confidentiality.
- Reliable, punctual and professional at all times.
Desirable
- Ability to support service improvement initiatives.
- Confidence using multiple digital systems simultaneously.
- Experience of handling difficult conversations or complaints.
Other
Essential
- Ability to work the required fixed hours in person:
- Monday 10:30am to 7:00pm
- Wednesday 8:30am to 5:00pm
- Friday 1:30pm to 6:30pm
- Able to provide occasional additional cover for annual leave and sickness where reasonably required.
Qualifications
Essential
- Good standard of general education including GCSEs (or equivalent) in English and Mathematics.
- Willingness to undertake role-related training.
Desirable
- Customer service qualification.
- NVQ Level 2/3 in Business Administration or Customer Service.
- Care Navigation training or willingness to complete.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 August 2026
Last checked
17 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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