Care Home Liaison Team Secretary

Duties will include

Answering and directing incoming telephone calls,

taking messages, and handling queries effectively.

Minute Taking

Processing letters, Treatment Advice Notes and emails.

Uploading documents to SystemOne.

Communication

Act as a first point of contact for internal and external enquiries, ensuring

professional and sensitive communication with service users.

Administrative Support: Provide comprehensive secretarial service including,

audio typing, minute-taking, diary management, and handling correspondence.

Record Management: Maintain accurate and confidential records using electronic patient

record systems (e.g., SystmOne), ensuring compliance with data protection and

information governance policies.

Team Collaboration: Work closely with various multidisciplinary teams, contributing to a

supportive and efficient working environment.

At

the time of advertising, this role does not meet the minimum requirements

(salary threshold or occupational requirements) set by UK Visas and Immigration to sponsor

candidates to work in the UK. For this reason, unfortunately we are unable to

sponsor anyone on a visa for this role at this moment in time.

We are happy to accept applications from candidates

who can prove their right to work in the UK or via alternative visa routes.

Such applications will be considered alongside all other applications.

Service

user contact referred to in this Job description will only apply when working

within a clinical area.

The

Post-holder will

Under the supervison / direction of the Line

Manager / Administrative Supervisor, within a delegated framework for agreed

tasks and seeking support as and when necessary, provide a comprehensive,

confidential, Secreterial / Administrative service to clinical/support services,

in an efficient and confidential manner.

Provide services within well-established

policies, procedures, protocols, guidelines, whilst acting within the required

sphere of competences for the role at all times.

Demonstrate sound knowledge of the

service to enable the post holder

to contribute and inform decision making within the service.

May work within clinical environments where

conflict resolution may be required.

Act as principal point of contact

for users of the service eg,individuals from within/outside the Trust, service

users and members of the public etc.

Work flexibly

to meet the needs of the service.

Develop and maintain good working relationships

by being, flexible, adaptable, polite, positive and empathetic, communicating

effectively and informatively.

Work with sensitivity and have a

good understanding of the service provision and issues experienced by its users.

Prioritise own tasks, exercising a degree of independence,

initiative and judgement. Assess situations,

identify and resolve potential problems within own skill set. Refer and seek

guidance on issues outside of postholders level of competency or authority

to the Line Manager.

Work within

well-established departmental/Trust policies, procedures, protocols, guidelines

and established service delivery plans at all times.

Use effective verbal/written communication

at

all times,

incorporating tact, empathy, consideration, courtesy and confidentiality.

Adapt style of communication to respond to others user communication difficulties.

Ensure the service experienced

is positive

and service user confidentiality is maintained

at all times. Treat users

of the service, colleagues etc, with respect, dignity, courtesy

and in accordance with the Trusts Values.

For full job description, please see attached supporting

documents.

We are aware that an increasing number of applicants

are using AI technology to generate responses on NHS Job application

forms. Over reliance on AI-generated content in application forms is

strongly discouraged and we will conduct a thorough screening process before

selecting candidates to progress to the next stage. If you are using AI to

enhance your application, please disclose this in your NHS Jobs application

form.

We

are a specialist NHS Foundation Trust that provides community, mental health

and learning disability services for the people of Barnsley, Calderdale,

Kirklees and Wakefield. We also provide low and medium secure services and are

the lead for the west Yorkshire secure provider collaborative.

Our mission is

to help people reach their potential and live well in their communities, we do this

by providing high-quality care in the right place at the right time. We employ

staff in both clinical and non-clinical services who work hard to make a

difference to the lives of service users, families and carers.

We encourage

and welcome applications from all protected characteristic groups, we value

diversity and want our workforce to be reflective of our communities.

Being

a foundation Trust means were accountable to our

members, who can have a say in how were run. Around 14,300 local people

(including staff) are members of our Trust.

Join

us and you will be one of over 4,500 staff committed to supporting and improving

the mental, physical and social needs of the thousands of people we meet and

help each year.

We

are committed

to safeguarding and promoting the welfare of children, young people and

vulnerable adults and expects all colleagues and volunteers to share this

commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Qualifications

Special Knowledge & Skills

Training

Physical Attributes

Personal Attributes

Experience