Care Coordinator Reception

Offer general assistance to the practice team

and project a positive and friendly image to patients and other visitors,

either in person or via the telephone

Receive, assist and direct patients in accessing

the appropriate service or healthcare professional in a courteous, efficient

and effective way

Undertake a variety of administrative duties to

assist in the smooth running of the practice.

Facilitate effective communication between

patients, members of the primary health care team, secondary care and other

associated healthcare agencies

The duties and responsibilities to be undertaken by members

of the reception team may include any or all of the items in the following

list. Duties may be varied from time to

time under the direction of the Reception Coordinator and Management team,

dependent on current and evolving practice workload and staffing levels:

Care Navigation

Processing personal and telephone requests for

appointments, visits and telephone consultations, and ensuring callers are

directed to the appropriate healthcare professional

Care

navigate patients requests using the correct dispositions and guidelines

to ensure all requests are dealt with correctly and in accordance with the

patients medical needs.

Initiating

contact with and responding to requests from patients, other team member

and associated healthcare agencies and providers

Process

appointment requests for today/future appointments from patients by

telephone and in person.

Deal

with visits/requests

Be

familiar with all practice protocols and polices

Deal

with enquiries from patients, arrange appointments and explain practice

procedures.

Direct

patients to consulting rooms when necessary and assist patient who

require help

Deal

with incoming telephone calls, act accordingly, or take accurate messages

and pass on to the relevant personnel

Enter

data into patients electronic NHS Care Record

generate EMIS patient online access

book emergency ambulance when asked to do so by a clinician

be familiar with both practice appointment books and extended hours

services

be familiar with the practice intranet ( Teamnet)

read and respond when necessary to NHS email

activate booking in kiosks

Deal

with prescription queries

Manage

new patient registrations

Additional

administration duties on behalf of the practitioners or Practice Manager

To

open and lock the premises and know the correct procedures for securing

the premises

Know

how to contact the alarm companies

Ensure

reception waiting area is kept tidy and safe for patients

only up to date posters and leaflets are displayed

Undertake

training as directed

Attend

primary healthcare team meetings, reception team meetings, and protected

time for learning sessions. (PLT)

To

maintain Bluestream training modules

We are a friendly, supportive and forward-thinking GP practice with a team of 6 GPs, a dedicated nursing team and strong administrative support. We value teamwork, open communication and a patient-centred approach, with everyone working together to provide safe, efficient and high-quality care.

We embrace technology, innovation and modern ways of working to improve patient experience and streamline practice processes. We encourage our team to share ideas, support each other and contribute to the ongoing development of the practice. We offer a positive and collaborative working environment where staff are valued, respected and encouraged to develop their skills.

Qualifications

Essential: - GCSE or Equivalent in English and Maths