Care Coordinator
Cornerstone
Blackburn, BB1 2HRView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
9 days leftJob description
Are you someone who enjoys variety and thrives in a busy, fast-paced environment? Cornerstone Practice and Healthcare is looking for a Care Coordinato...
Day to day, you'll make sure our administrative processes align with LES and other contract specifications, and carry out data verification checks so patients are correctly identified and coded for the care and reviews they need. You'll use population health tools and Emis searches to identify patients cohorts, then coordinates and support Multidisciplinary Team meetings, following up agreed actions.
You'll act as a key administrator link for End of Life Care coordination, help arrange nursing visits for housebound patients, and prepare monthly nursing clinics, flagging any gaps in cover.
You'll also ensure timely and accurate claims submission, and support colleagues across the practice in using the right resources and processes.
Throughout the week you'll liaise with hospitals, community services and the Integrated Care Board, monitor performance against agreed targets, and handle queries from patients and carers by phone and in person with consistent warmth, patience and professionalism.
Cornerstone Practice and Healthcare is a multi-site GP practice caring for over 27,000 patients across four surgeries in Blackburn (Shadsworth Road, Lambeth Street, Mill Hill) and Oswaldtwistle (Rhyddings). We're led by a strong GP Partnership and supported by an experienced management and quality team, working closely with our Primary Care Network and wider health partners.
Rooted in a Christian ethos of service, dignity, compassion and integrity, we're committed to providing accessible, high-quality care to our community, including some of our most vulnerable and under-served patients.
Our admin, nursing and clinical teams work closely together across all sites, with a genuine culture of support, collaboration and continuous improvement. You'll be joining colleagues who take pride in getting the details right and who look out for one another in a busy, fast-paced environment.
We invest in our people: a full induction and ongoing training, health benefits and opportunities to develop your career within the practice.
If you're looking for a team that values what you bring and a role where your work genuinely matters, we'd love you to join us.
Experience
Essential
- Experience working in a busy office or administrative environment
- Experience of data entry and data verification with a high level of accuracy and attention to detail
- Experience of managing a varied workload and prioritising tasks effectively under pressure
- Experience of handling sensitive or confidential information in line with data protection requirements
- Experience of communicating with member of the public, both face to face and by telephone
Desirable
- Previous administrative experience in a healthcare or primary healthcare setting
- Experience of using Emis Web or another NHS clinical system
- Experience of call and recall systems or long-term condition management administration
- Experience of appointment scheduling or clinic coordination
- Experience of claim submissions, clinical coding or inputting medical data
- Experience of implementing new systems successfully
- Experience of working with Local Enhanced Services (LES), or similar NHS contract specifications, including monitoring activity against targets
Qualifications
Essential
- 5 GCSEs a grade C/4 or above (including Maths and English Language) or equivalent experience
- NVQ level 3 (or above) in Business Administration, Health and Social Care or a related field or equivalent knowledge gained through training and/or experience
- Demonstrable literacy and numeracy skills
- Understanding of data protection legislation and patient confidentiality requirements
Desirable: - CPD or further Education in healthcare administration or information governance
Other Requirements
Essential: - Right to work in the UK; - Full UK driving licence and access to a vehicle for regular travel between sites; - willingness to undergo a standard DBS check
Personal Attributes
Essential
- Reliable, honest, trustworthy
- professional demeanour and articulate manner
- Committed to confidentiality and loyalty
- methodical and detail-focused
- team player
- self-motivated
- warm and patient centred
- Warm, empathetic and patient-centred, treating every individual with dignity and respect
Values and Ethos
Essential: - Able to work in support of the organisational values and aims
Knowledge and Skills
Essential
- Excellent attention to detail with a proactive approach to process improvement
- Strong communication and organisational skills, written and verbal
- Ability to work accurately and methodically under pressure, using initiative and sound judgment
- Effective time management, able to plan, prioritise and meet tight deadlines
- Competency in using relevant IT systems and databases, including Microsoft Office
- Understanding of GDPR and the Data Protection Act 2018
- Ability to remain calm, empathetic and professional with upset or frustrated patients
- Flexibility to adapt to change and embrace new approaches
- Confident interpreting data against activity targets and reporting progress and areas of concern to management
Desirable
- Knowledge of Primary Care Services, including principles of enhanced services
- Knowledge of NHS primary care structures and how a GP practice operates
- Knowledge of the Quality and Outcomes Framework and long-term condition management
- Understanding of NHS contracts and funding mechanisms, including LES such as the LTC LES
- Experience of using population health management or risk stratification tools (e.g. Aristotle)
- Knowledge of EMIS Web or another NHS clinical system
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
9 October 2026
Last checked
9 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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