Care-Coordinator

The successful candidates will work as an integral member of the practice team. A significant proportion of the role (approximately 25 hours per week) will involve reception duties, with the remaining time covering a variety of administrative tasks, including complex clinical reporting and managing triage. The ideal candidate will be highly motivated, with excellent communication and organisational skills, and strong attention to detail.

Job Purpose

To

provide support to the administration/care coordinator team, ensuring an

efficient, professional, and calm working environment is maintained and adhered

to at all times

To

demonstrate and promote the standards expected by the practice and create the

energy and enthusiasm for the service delivery and business as a whole

To deliver all

related functions in the admin department, to support and help cover the

team in staff absence

To set and ensure

working standards/targets are met

To

project positive and respectful representation to all patients, visitors, and

outside agencies in person or via the telephone

Joint

responsibility for the production, performance, and quality standards within

the administration team

To

provide an efficient and calm working environment for the smooth running of the

reception area.

To

assist and direct patients in accessing the appropriate service or healthcare

provider.

To

provide general assistance to the practice team and patients through good

communication.

To

project positive and respectful representation to all patients, visitors, and

outside agencies in person or via the telephone.

To

provide a comprehensive repeat prescribing support service to doctors,

patients, associate medical specialists, and nurses.

To

always uphold and maintain practice and patient confidentiality.

To

support the Practice Managers where required

Full job description attached as a separate document.

We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of race, sex, disability, religion or belief, sexual orientation, or age. We offer a holiday allowance of 5.6 weeks plus bank holidays (after the first year of service), with additional annual leave awarded for long-term service, as well as access to the NHS pension scheme.

Qualifications