Care Co-Ordinator

Responsibilities

• Greet and welcome visitors in a professional and friendly manner- Answer, screen, and forward incoming phone calls- Provide accurate information to callers and direct them to the appropriate person or department- Maintain a tidy and organised reception area- Receive and sort daily mail and deliveries- Schedule appointments and maintain appointment calendars- Perform basic clerical tasks such as photocopying, filing, and faxing- Assist with data entry and record keeping- Manage inventory of office supplies and place orders when necessary- Assist with other administrative tasks as needed

Requirements

• Proven work experience as a receptionist or in a similar role- Proficient in computer skills, including Microsoft Office- Excellent organisational skills with the ability to multitask and prioritise tasks effectively- Strong phone etiquette and customer service skills- Ability to type accurately and efficiently- Attention to detail and problem-solving skills- Professional appearance and demeanor

Responsibilities

• Greet and welcome visitors in a professional and friendly manner- Answer, screen, and forward incoming phone calls- Provide accurate information to callers and direct them to the appropriate person or department- Maintain a tidy and organised reception area- Receive and sort daily mail and deliveries- Schedule appointments and maintain appointment calendars- Perform basic clerical tasks such as photocopying, filing, and faxing- Assist with data entry and record keeping- Manage inventory of office supplies and place orders when necessary- Assist with other administrative tasks as needed

Requirements

• Proven work experience as a receptionist or in a similar role- Proficient in computer skills, including Microsoft Office- Excellent organisational skills with the ability to multitask and prioritise tasks effectively- Strong phone etiquette and customer service skills- Ability to type accurately and efficiently- Attention to detail and problem-solving skills- Professional appearance and demeanor

Essential

• Previous experience working in a healthcare, primary care, social care or administrative environment.
• Good understanding of the needs of patients with long-term conditions, complex needs, older people and/or vulnerable patients.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with patients, carers and healthcare professionals.
• Strong organisational and time-management skills, with the ability to prioritise workload effectively.
• Ability to work independently while also contributing effectively as part of a multidisciplinary team.
• Good IT skills and confidence using electronic systems and databases.
• Ability to maintain accurate, confidential and up-to-date patient records.
• Understanding of confidentiality, information governance and data protection requirements.
• Ability to demonstrate empathy, patience and a non-judgemental approach when supporting patients.
• Commitment to equality, diversity and treating patients with dignity and respect.

Desirable

• Desirable
• NVQ Level 2/3 in Health and Social Care, Business Administration, Care or a related subject.
• Experience working within a GP practice, NHS, community healthcare or social care setting.
• Knowledge of local health, social care and voluntary-sector services.
• Experience of care planning, social prescribing, signposting or coordinating support for patients.
• Experience working with multidisciplinary teams.
• Knowledge of EMIS Web, SystmOne or other primary-care clinical systems.
• Experience supporting patients with multiple or complex needs.
• Understanding of safeguarding procedures and referral pathways.
• Personal Attributes
• Caring, approachable and patient-focused.
• Reliable, professional and well organised.
• Proactive with a positive attitude.
• Able to handle sensitive and confidential information appropriately.
• Flexible and adaptable to changing priorities.
• Confident speaking with patients from a wide range of backgrounds.
• Willingness to undertake training and develop within the role.