Care Co-ordinator - Reception & Administration (Relief & Cover Role)
Birchwood Medical Centre
Warrington, WA3 7PJ
Salary
£13.00
Contract
Fixed-Term
Hours
Not specified
Closing date
13 September 2026
10 days left
Job description
Birchwood Medical Centre is seeking a reliable, flexible and motivated individual to join our friendly GP practice team, providing cover across recept...
This role is primarily to provide cover for absent colleagues and will involve working on our busy reception and in our administration office according to need.
You must have a very flexible approach to work as you may at times be required adjust your start time to 8.00 am or finish at 6.30 pm depending on the cover required.
Reception Duties
- Provide a professional and efficient reception service
- Welcome and assist patients and visitors
- Handle patient enquiries both face to face and via telephone
- Book, amend and cancel appointments using practice systems (including SystemConnect)
- Process appointment requests and support triage processes
- Deal with urgent patient needs appropriately
- Hand out
- prescriptions, letters and forms in line with ID and confidentiality procedures
Patient Adviser Role
- Signpost patients to the most appropriate service
- Improve access to care and reduce pressure on GP appointments
- Provide information on services within the practice and wider NHS/community services
General Administration
- Issue repeat prescriptions support prescription processes and related queries
- Manage patient queries via email, online systems, face-to-face and telephone
- Process incoming and outgoing medical records
- Register new patients and explain practice procedures
- Support home visit requests and general admin tasks
- Liaise with external organisations such as Primary Care Support Services
Cross-Cover & Flexibility
- Provide cover across reception and office functions as needed
- Adapt working hours to support service delivery
- Prioritise workload using initiative and sound judgement
- Cover for absent colleagues during annual leave and sickness
Systems & IT
- Use clinical and administrative systems accurately
- Maintain accurate patient records
- Operate the telephone system effectively
We are looking for someone who
- Has excellent communication and interpersonal skills
- Can remain calm and professional in a busy environment
- Is flexible and reliable, with a willingness to provide additional cover
- Has strong organisational skills and attention to detail
- Can handle confidential information sensitively
- Works well independently and as part of a team
Previous GP or healthcare experience is desirable but not essential, as training will be provided.
Our Values
We are committed to
- Providing a safe, respectful and inclusive environment
- Delivering high-quality patient care
- Supporting staff wellbeing and development
The role requires adherence to
- Confidentiality and GDPR requirements
- Health & Safety and infection control policies
- Equality and diversity principles
You will also be expected to participate in training, performance reviews and continuous professional development.
Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.
We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.
Qualifications
Essential
- GCSE grade C or above in English and Maths
- Good computer skills
Experience
Essential
- Experience of dealing with patients/public
Desirable
- Experience of working in general practice or a healthcare environment.
Essential Criteria
Essential
- Good interpersonal and communication skills
- Flexibility
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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