Care Co-ordinator

The successful candidate will play a key role in proactively

identifying and working with people, including the frail/elderly/chidlren and families and those with

long-term conditions, to provide coordination and navigation of care and

support across health and care services.

They will work closely with GPs and practice teams, making

sure that appropriate support is made available to people; supporting them to

understand and manage their condition and ensuring their changing needs are

addressed. They will enable people to access the services and support they

require to meet their health and wellbeing needs, helping to improve peoples

quality of life.

They will work alongside social prescribing link workers and

health and wellbeing coaches to provide an all-encompassing approach to

personalised care and enable people navigate through the health and care

system.

The post holder will work with a diverse range of people

from different cultural and social backgrounds. The ability to work confidently

and effectively in a varied, and sometimes challenging environment is

Essential.

The successful candidate will have excellent interpersonal

and communication skills, and be organised, patient and empathetic. They will

have experience of working in health, social care or other support roles

including direct contact with people, families or carers

Care coordinators play an important role within a PCN to

proactively identify and work with people, including the frail/elderly and

those with long-term conditions, to provide coordination and navigation of care

and support across health and care services.

They work closely with GPs and practice teams to manage a

caseload of patients, acting as a central point of contact to ensure

appropriate support is made available to them and their carers; supporting them

to understand and manage their condition and ensuring their changing needs are

addressed.

This is achieved by bringing together all the information

about a persons identified care and support needs and exploring options to

meet these within a single personalised care and support plan, based on what

matters to the person.

Care coordinators review patients needs and help them

access the services and support they require to understand and manage their own

health and wellbeing, referring to social prescribing link workers, health and

wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity

and expertise to support people in preparing for or following-up clinical

conversations they have with primary care professionals to enable them to be

actively involved in managing their care and supported to make choices that are

right for them. Their aim is to help people improve their quality of life.

The successful candidate will be based in a local cluster of

General Practices as part of the Primary Care Network (PCN). They will be

caring, dedicated, reliable and person-focussed and enjoy working with a wide

range of people. They will have good written and verbal communication skills

and strong organisational and time management skills. They will be highly

motivated and proactive with a flexible attitude, keen to work and learn as

part of a team and committed to providing people, their families and carers

with high quality support.

This role is intended to become an integral part of the

PCNs multidisciplinary team, working alongside social prescribing link workers

and health and wellbeing coaches to provide an all-encompassing approach to

personalised care and promoting and embedding the personalised care approach

across the PCN.

There may be a need to work remotely depending on the

requirements of the role. Please note that the role of a care coordinator is

not a clinical role.

Windsor Primary Care Network has been successfully

delivering at scale Care to the population of Windsor for 5 years. We

have a large team of both clinical and none clinical staff.

While each Care coordinator will become embedded in a Practice, they frequently enjoy a mutually supportive joint approach to work

with other members of the 14 strong PCN Health and Wellbeing Team. The Team

benefit from both practice and PCN supervision and training.

We hope you will decide to join us!

Experience

IT skills

Right to Work