Care Co-ordinator
Drake Medical Alliance Primary Care Network
Plymouth, PL4 7DL · PLYMOUTH, PL1 5BZ · PLYMOUTH, PL6 7TH · PLYMOUTH, PL4 0BZ · Plymouth, PL6 7PP · PLYMOUTH, PL5 3JB · PLYMOUTH, PL6 6PHView on map(opens Google Maps in a new tab)
Salary
£13.36
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
9 days leftJob description
Care Coordinators play an important role in the PCN by identifying and supporting patients manage their long-term health conditions. Care Coordinators...
Contacting patients by telephone / email / text
message / letter to make appointments for Health Care Assistants, Nurses, Nurse
Practitioners, GPs as required for long term condition management as specified
by practice.
Support triage of information received via
AccuRx or via other platforms.
Administration support for the practice team.
Use internal and external email and the internet
to keep up to date and send and receive messages.
Supporting patients with referral to external
services such as Social Prescribing and befriending services.
Respond, using a helpful and problem-solving
approach, to all queries and requests for assistance from staff and other
visitors.
1.
Contacting patients by telephone / email / text
message / letter to make appointments for Health Care Assistants, Nurses, Nurse
Practitioners, GPs as required for long term condition management as specified
by practice.
Support triage of information received via
AccuRx or via other platforms.
Administration support for the practice team.
Use internal and external email and the internet
to keep up to date and send and receive messages.
Supporting patients with referral to external
services such as Social Prescribing and befriending services.
Respond, using a helpful and problem-solving
approach, to all queries and requests for assistance from staff and other
visitors.
2.
Use SystmOne to access patient records, book
blood tests and arrange routine appointments with the appropriate clinician.
Help people to manage their needs through
answering queries, making and managing appointments, and ensuring that people
have good quality written or verbal information to help them make choices about
their care.
Provide expertise to address both the public
health and social care needs of patients, including lifestyle advice, service
information, and help in tackling local health inequalities.
Ensure appropriate onward referral of urgent
issues to an appropriate clinician.
Support the coordination and delivery of
multidisciplinary teams.
Raise awareness of how to identify patients who
may benefit from shared decision making and support PCN staff and patients in
having these conversations.
Maintain records of referrals and interventions
to enable monitoring and evaluation of service.
Ensure appropriate SNOMED codes are used to
record activity.
3.
Have a positive, empathetic, and responsive
conversation with the person, and their family and carer(s) about their needs.
Work towards increasing patients understanding
of how to manage and develop health and wellbeing through offering advice and
guidance.
Work with the wider PCN, MDTs and the social
prescribing service to look at how to support patients requiring personalised
care and support.
Support patients as guided by the practice to
manage health inequalities.
4.
Making and managing appointments for patients,
related to primary, secondary, community, local authority, statutory, and
voluntary organisations.
Help people transition seamlessly between
secondary and community care services, conducting follow-up appointments, and
supporting people to navigate through wider the health and care system.
Refer onwards to social prescribing link workers
and health and wellbeing coaches where required.
Regularly liaise with the range of
multidisciplinary professionals and colleagues involved in the persons care,
facilitating a coordinated approach and ensuring everyone is kept up to date so
that any issues or concerns can be appropriately addressed and supported.
Actively participate in multidisciplinary team
meetings in the PCN as and when appropriate.
Identify when action or additional support is
needed, alerting a named clinical contact in addition to relevant
professionals, and highlighting any safety concerns.
Record what interventions are used to support
people, and how people are developing on their health and care journey.
Demonstrate a flexible attitude and be prepared
to carry out other duties as may be reasonable required from time to time
within the general character of the post or the level of responsibility of the
role, ensuring that work is delivered in a timely and effective manner.
Identify opportunities and gaps in the service
and provide feedback to continually improve the service and contribute to
business planning.
Work in accordance with the practices and PCNs
policies and procedures.
Contribute to the wider aims and objectives of
the PCN to improve and support primary care.
Drake Medical Alliance Limited is the incorporated vehicle for DMA PCN to employ ARRS and other staff under a standardised set of Terms and Conditions. It is owned and operated by the 5 GP Practices that make up DMA PCN.
Each Practice has a Care Co-ordinator that works in Practice for 4 days a week and in the PCN offices for one day a week. This job will mainly be based at Lisson Grove Medical Centre, Woolwell and PCN Offices in Estover
Skills
Essential
- Prioritise and work to deadlines.
- Outstanding organisational skills
- Work effectively and collaboratively as part of a team but also autonomously.
- High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs
- Understanding the impact of economic and environmental factors on peoples health and wellbeing
- Promote and maintain good working relationships with a variety of external partners.
- Keep accurate records of discussions and clearly replicate discussions in writing
- Work on own initiative but within constraints of the role.
- Full, valid driving licence and use of own car.
- Meet DBS standards and Criminal Record checks.
Desirable
- Understanding of and commitment to equality, diversity and inclusion
- Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
- Ability to work across multiple sites
- Provide motivational coaching with the ability to inspire trust and confidence
- Confident and comfortable with difficult situations
- Patient, friendly and approachable
- Able to work under pressure and emotionally resilient
- Ability to work flexible hours which may include evenings or weekends
- Ability to actively listen, empathise with people and provide non-judgemental support
- Ability to respect and value individual lifestyles, backgrounds and cultures.
Qualifications
Essential: - Demonstrable commitment to personal and professional development; - Proficient in the use of Microsoft Office applications.
Experience
Essential
- Experience of supporting people, their families and carers in a paid or unpaid capacity
- Experience of working in a community setting
- Experience of handling confidential information.
- Experience of collecting and recording information and data
- Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
Desirable
- Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
- Experience of working collaboratively with different organisations, building trust, confidence and partnerships
- Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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