Cancer Centre Receptionist Administrator
East and North Hertfordshire Teaching NHS Trust
Northwood, HA6 2RN
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
We are recruiting for a part time Cancer Centre Receptionist administrator who will be primarily based in our contact centre, who shares our vision to...
As a receptionist you will ensure that all of our patients are welcomed into the Cancer Centre and checked in for their appointment.
Deal with any queries from patients or staff that come in by phone, and to ensure that all patient appointments are made as required.
The post holder will provide comprehensive support to the team.
Ensure that knowledge and process of Chemotherapy and Radiotherapy regimes are fully known and kept up to date.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation & our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly and to get the best out of you during the selection process, please let us know.
Qualifications / Training
Essential
- 5 Grade A-C GCE or equivalent, including English & Maths
- NVQ3 in customer Services or equivalent experience.
Desirable
- Educated to Degree level
Previous Experience
Essential
- Experience of working both in a team and autonomously
- Experience of working with difficult customers and challenging situations
- Experience of working in a diverse environment, valuing equality for patients and staff
Desirable
- Experience working in the NHS
- Previous experience in a Health or Care setting, including private patients
Skills
Essential
- Excellent written and verbal communication skills.
- Customer Care experience
- Ability to work in a flexible atmosphere without close supervision.
- Ability to liaise effectively with a wide range of multi-disciplinary staff.
- Strong customer care skills, treating people with dignity and respect.
- Ability to input data accurately, checking, and reconciling figures
- Ability to work under pressure to deadlines with minimal supervision.
Desirable
- Comprehensive understanding of patient needs.
- Diary management
Knowledge
Essential
- Knowledge of office systems including Microsoft Office, Word, Outlook, and Excel
- Willingness to undertake in-house training required as required.
- Previous receptionist experience
- Experience of electronic patient record systems eg PAS
- ECDL or equivalent
- Understand Department of Health legislation relating to overseas visitors
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Flexible attitude to work
- Good communication skills, particularly telephone manner.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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