Business Support Team Leader
North Cumbria Integrated Care NHS Foundation Trust
Workington, CA14 2RWView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Fixed-Term
Hours
Not specified
Closing date
28 October 2026
9 days leftJob description
The Business Support Team Leader will manage the provision of an efficient, effective and high quality administrative and clerical service to support ...
Lead and motivate a team within an admin hub environment to deliver administrative support to a range of locality based clinical services/ single point of access service / reception / switchboard services as defined in role objectives.
Manage the team's performance and deliver activity within agreed standard operating procedure and to defined quality standards.
Develop and implement standardised approaches to administrative work within the area of responsibility
Provide line management supervision and guidance to the Senior Assistants and the Assistants.
In undertaking the role the post holder will be required to initiate own tasks and prioritise own workload.
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Experience
Essential
- Extensive secretarial skills and competencies
- Ability to work within a range of settings with a wide range of Trust personnel
- Good knowledge of Microsoft applications and the internet
- Thorough knowledge and understanding of all secretarial and office management duties
- Ability to take minutes of meetings
- Understanding of confidentiality issues
- Knowledge of medical terminology
Desirable: - oAudiotyping; - oExperience of working within a health setting; - oExperience working with Rio
Skills
Essential
- Excellent communication skills - verbal and written
- Very accurate audio typing/word processing skills
- Ability to work as part of a team and also alone
- Excellent organisational skills
- Ability to deal compassionately and professionally with clientele and relatives under stressful circumstances
- Experience of dealing with difficult and/or distressed patients and containing anxiety
- Ability to work on own initiative and under pressure
- Ability to respond appropriately to telephone and other issues with tact, diplomacy and discretion
- Needs to be able to respond to unpredictable work patterns
- Able to prioritise workload
- Highly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines
- Must be adaptable and open to change
Qualifications
Essential: - oMinimum GCSE qualification in English Language or equivalent; - oNVQ Level 4 administration or relevant experience
Desirable: - oAdvanced ECDL or MOST
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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