Business Support Officer

• To provide high-quality business support with regular liaison with various external and internal stakeholders, working with them to ensure effective and efficient time management.
• Coordinate the regular internal and external schedule of meeting which ensure contract monitoring, operational and performance monitoring, maintaining clinical governance and any other meetings that take place on a regular basis within the service to ensure it meets its statutory obligations and delivers high quality, safe and effective services.
• The post holder will be a key member of the business support and admin team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives related to quality and clinical governance.
• Contribute to and circulate regular communications to both external and internal stakeholders.
• To maintain effective professional relationships with very senior staff, both internally and externally; this will involve dealing with highly confidential and sensitive information.
• The post holder will use highly developed analytical, organisational and communication skills and work on their own initiative to efficiently prioritise work and meet deadlines, as the service requires.
• To undertake and manage a variety of different workstreams and projects, as directed.

• To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
• To plan and organise meetings and assist with training events, workshop, room bookings hospitality and assist with projects identified by line manager.
• To collate and analyse complex data and information, producing qualitative and quantitative reports for audit and Key Performance Indicator (KPIs) oversight.
• Coordinate, attend and contribute to meetings as, ensuring the accurate record of discussions and the capture of concise minutes.
• Communicate clearly and effectively, complex and often sensitive information to a range of staff internally and externally across the organisation, service users relatives/carers and other stakeholders, where sensitivity, tact and persuasive skills maybe required.
• Use initiative and support the general management of administration department by providing a focal point for queries in the absence of senior manager.
• To maintain good working relationships with all staff within the Trust and outside agencies.

Essential

• Educated to degree level or equivalent relevant experience working in administrative roles.
• Demonstrable commitment to continuous personal development

Desirable

• Previous experience in administration working within Health and Social Care

Essential

• Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook, Teams
• Good communication skills, both oral and written.
• Ability to work on own initiative and organise own workload with minimal supervision.
• Ability to prioritise and continually reprioritise to meet tight, conflicting and often changing deadlines

Desirable

• Knowledge of NHS Systems.

Essential

• Minimum 2 years' experience in a PA / BSO Role
• Full range of administrative procedures, software programs.

Desirable

• 2-year NHS experience working in a mental health setting. Line Management Experience Undertaking appraisal and supervision of at least one member of staff

Essential

• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
• Importance of a positive "can do" attitude and a positive attitude to change.
• Awareness and ability to implement NLFT trust values.