Business Manager - Urgent and Emergency Medicine

• Lead day-to-day operational management and support delivery against Trust and national performance standards.
• Monitor activity, performance and service delivery, identifying trends and implementing corrective actions where required.
• Produce and present high-quality performance, activity and financial information to support operational and strategic decision-making.
• Support service planning, transformation and improvement, including the development of business cases and delivery of service redesign.
• Manage delegated budgets, monitor financial performance and support delivery of cost reduction and productivity programmes.
• Ensure robust governance processes are in place, supporting management of complaints, incidents, risks and associated improvement actions.
• Lead, manage and develop staff, ensuring effective workforce deployment and performance against key workforce indicators.
• Work collaboratively with clinical, nursing, finance, performance and corporate teams to deliver Directorate priorities.
• Support the development and implementation of policies, procedures and improvement plans across the service.

Essential

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Budget management experience
• Experience of dealing with conflict and working with colleagues to agree remedial action as required
• Experience of writing complex business and project plans with evidence of delivery
• Experience of cost reduction delivery

Essential

• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to problem solve and to develop solutions to issues
• Excellent organisational skills and time management skills
• Excellent written and verbal communication skills
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff
• Ability to influence and negotiate at a senior level within the division and wider trust
• Comfortable with relevant IT software packages
• Knowledge of NHS contracting processes
• Knowledge of national NHS policy