Business Manager

• Strategic Leadership & Planning: Assisting Partners with business development planning to meet the Practice overarching vision and business objectives, external engagement with local PCN, ICB, neighbourhood teams, Patient Group, etc
• Financial management: Maximising revenue and income streams and reducing expenditure, overseeing NHS contract income, enhanced services, QoF/IIF targets and leading change to ensure success of the Practice utilising efficient ways of working
• Practice leadership: Overall direction and leadership for both clinical and non clinical teams ensuring the delivery of excellent patient services and continually working towards improving service delivery
• Workforce & Organisational Development: Lead in all aspects of HR management, including succession planning and performance management ensuring an effective workforce, ensuring compliance with training requirements and all aspects of employment law
• Governance & Compliance: Oversee adherence to Care Quality Commission (CQC) standards, health and safety regulations, and data protection (GDPR/DSPT) requirements.

• Maintain strategic oversight of the Practice's compliance with Care Quality Commission (CQC) requirements and standards.
• Ensure that appropriate systems, policies, procedures and evidence are in place to demonstrate ongoing compliance.
• Ensure practice policies and procedure are reviewed and up to date.
• Coordinate preparation for CQC inspections, reviews and information requests.
• Maintain a clear compliance framework, identifying areas requiring action and ensuring these are addressed within agreed timescales.
• Promote a culture of continuous improvement, accountability and good governance and ensure staff awareness in priority areas.

• Maintain oversight of the Practice's contractual obligations, including the General Medical Services (GMS) contract.
• Ensure contractual requirements, deadlines and deliverables are understood and appropriately allocated.
• Monitor contractual performance and identify areas of financial, operational or service risk.
• Ensure the Partners are kept informed of changes to contractual arrangements and their potential impact on the Practice.

• Maintain the Partners' risk register and associated action logs.
• Identify and monitor financial, operational, workforce, contractual, regulatory and reputational risks.
• Ensure risks have appropriate owners, mitigation plans and review dates.
• Provide regular reports to the Partners highlighting significant risks, overdue actions and emerging issues and support the Partners in determining appropriate mitigation.
• Ensure good governance by ensuring decisions and agreed actions are recorded, monitored and followed through to completion.
• Provide regular reports to the GP Partners covering finance, workforce, compliance, risk and business objectives.
• Maintain an annual governance and compliance calendar.

• Build and maintain effective working relationships with the PCN, ICB, NHS England and other relevant organisations, representing the Practice at appropriate external meetings and forums.
• Ensure information from external organisations is communicated effectively to the Partners and relevant staff.
• Assess the operational and financial implications of PCN/ICB initiatives and contractual changes.
• Support the Practice in identifying opportunities for collaboration, service development and additional income, ensuring Practice interests and operational requirements are appropriately represented in external discussions.

• Provide strategic oversight of the Practice's workforce, working with relevant managers and Partners to ensure effective people management.
• HR Responsibilities include recruitment, appraisal and professional development, oversight of capability, conduct and performance concerns promoting a fair, consistent and supportive approach to staff management.
• Ensure effective staff communication and engagement ensuring staff understand Practice objectives and how their roles contribute to organisational performance.
• Support regular staff meetings, briefings and engagement activities.
• Monitor staff feedback and identify areas for improvement.
• Identify opportunities to improve staff wellbeing, retention and morale.
• Support the Partners in developing a sustainable long-term operating model for the Practice by identifying workforce succession risks.
• Develop and maintain appropriate succession plans for key roles.
• Identify leadership gaps and requirements and development opportunities.
• Support discussions regarding partnership development, retirement planning and changes in Partner capacity.
• Promote business continuity and resilience.
• Ensure staff comply with training requirements.

• Provide strategic financial oversight of the Practice, working with the Practice's accountant and GP Partners.
• Monitor the overall financial performance and sustainability of the Practice.
• Support annual budget setting and financial forecasting.
• Monitor income, expenditure, cash flow and financial risks.
• Maintain oversight of Practice revenue streams and opportunities to increase or diversify income.
• Provide strategic oversight of Partners' drawings and cash requirements, in conjunction with the Practice accountant.
• Coordinate relevant information regarding Partners' pensions and associated financial matters.
• Monitor expenditure and identify opportunities for efficiency and value for money.
• Ensure appropriate financial controls and authorisation processes are maintained.
• Liaise with external accountants, payroll providers, pension advisers and other financial professionals as required.

• Develop and maintain an effective Patient Engagement Strategy.
• Oversee the Friends and Family Test (FFT), ensuring results are monitored, reviewed and acted upon.
• Support the development and effective operation of the Patient Participation Group (PPG).
• Ensure patient feedback informs service development and improvement.
• Identify themes and trends arising from patient feedback.
• Promote meaningful patient involvement in Practice decision-making and service development.

• Lead the development and implementation of the Practice's annual and longer-term business plan.
• Work with the Partners to establish clear organisational objectives and priorities, translating objectives into measurable operational plans.
• Establish appropriate KPIs and performance measures.
• Monitor progress against agreed objectives and provide regular reports to the Partners.
• Identify opportunities for service development, efficiency, innovation and income generation.

• Act as complaints lead and ensure complaints are manged in line with Practice Policy.
• Review complaint themes and identify opportunities for learning and service improvement; significant complaints and trends are escalated to the Partners.

• Coordinate and oversee the Practice's annual declarations and submission requirements such as EDEC and NHS Data Security and Protection Toolkit (DS&P).
• Ensure compliance and oversight of the Practice's compliance with the NHS DS&P Toolkit.
• Ensure required evidence, policies, assessments and supporting documentation are maintained.
• Monitor information governance and data security risks.
• Ensure data breaches and incidents are appropriately recorded, investigated and escalated.

Essential

• Senior management experience in a healthcare setting, ideally primary care
• Strong organisational skills
• Experience of HR including performance management
• Strong financial, budgeting and analytical skills
• Excellent leadership, communication, and interpersonal skills
• Familiarity with NHS primary care systems, CQC and Primary Care Networks