Business Manager, Chief Operating Officer's

Provide business management support to the COO Directorate.Coordinate EPRR and operational support during escalation, in line with Health Board policy.

Connect site teams, Care Groups and the COO Directorate, communicating escalation intelligence to senior leaders.

Resolve issues before escalation to the Chief Operating Officer.

Support winter, adverse weather and emergency planning.

Monitor operational risks, pressures and mitigating actions.

Lead executive governance, meetings, action tracking and assurance reporting.

Support planning, performance management and strategic programmes.

Produce reports, briefings and presentations for senior forums.

Lead or support complex projects and service improvements.

Build relationships with senior leaders, Care Groups and corporate departments.

Manage priorities and provide constructive challenge against agreed timescales.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Development Opportunity: This role offers exposure to decision-making, strategic planning and system leadership. It suits individuals seeking broader management experience and understanding of operations.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Qualifications

Desirable: - Project Management qualification

Knowledge

Essential: - Demonstrable understanding of service improvement, evaluation and redesign

Experience

Aptitude

Essential: - First class interpersonal skills with ability to gain and sustain credibility with clinicians/managers

Desirable: - Welsh language speaking/listening skills at Level 3 or above