Business Manager Cantilupe Surgery Hereford
Cantilupe Surgery
Hereford, HR1 2JB · HEREFORD, HR1 1UN
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
15 September 2026
15 days left
Job description
We are modernising and restructuring our management team at Cantilupe Surgery. Our fantastic current Practice Manager is moving to Operations Manager,...
The Business manager is expected
to exercise significant autonomy in all non-clinical aspects of the business.
You will lead business planning and performance, take charge of human
resources, meet CQC regulation and represent The Practice at our PCN, ICB and
external partner organisations.
The Business Manager provides
overall business leadership: setting direction, developing The Practice's
systems and processes, leading its people functions, and building a financially
sustainable practice for the long term. The role leads a management team and
works closely with the GP Partners to translate strategic priorities into
practical delivery.
Leadership, Business Planning
and Systems Development
Provide overall leadership of
business planning, including monitoring practice performance against QOF,
enhanced services, and other contractual and national requirements.
Lead the ongoing development of
practice systems and processes, ensuring they are modern, efficient, and fit
for purpose.
Lead and support The Practice's
management team, delegating operational and specialist delivery while retaining
oversight of standards and outcomes.
Ensure all practice systems are
used effectively to support safe patient care and good information management.
People and HR Management
Provide overall HR leadership
across The Practice, working closely with the team on day-to-day matters.
Develop modern, fit-for-purpose
HR policies and processes, reflecting current legislation and good practice.
Apply practice HR policies
consistently and fairly.
Lead recruitment and induction
across The Practice.
Maintain a compassionate approach
to staff issues, addressing concerns early, directly, and positively.
Payroll and pension administration.
Finance and Business
Sustainability
Work with the administrative team
to modernise financial systems and processes and to develop robust annual
budgets. Liaising with The Practice accountant.
Provide regular financial
reporting and analysis to The Partners to support decision-making.
Lead on business development,
identifying funding streams, enhanced services, and efficiencies that build The
Practice's financial sustainability for the long term.
Estates management across two
sites.
Compliance, Quality and CQC
Readiness
The role carries particular
responsibility for continuing The Practice's CQC inspection readiness work.
Ensure The Practice meets its
obligations under health and safety, safeguarding, information governance, and
employment law.
Lead on incident reporting,
significant event analysis, and complaints handling.
Keep practice policies under
regular review and ensure staff are aware of and trained on them.
Strategic and Partnership
Support
Work closely with The Partners to
implement The Practice's action plan and priorities.
Provide accurate, timely
information and recommendations to support partner decision-making.
Represent The Practice in
dealings with the PCN, ICB, and other external stakeholders.
Support a positive, open working
culture across The Practice, in keeping with The Practice's approach to people
management.
Working Relationships
The Practice Business Manager
reports to the GP Partners and leads The Practice's management team.
Cantilupe Surgery is a
longstanding GMS practice with 12600 patients. We are 3 GP Partners, 5 salaried
GPs, 3 Nurse practitioners and a Paramedic, 5 Practice nurses and 3 Healthcare
assistants over two sites. We are high achieving in QOF and patient satisfaction,
are a training practice and very active in our 3 practice PCN and local federation,
Taurus Healthcare.
If you would like to have an
informal conversation and learn more about the role, The Practice or
Herefordshire, we would very much encourage you to contact our current practice
manager Julie.
Qualifications
Essential
- Educated to degree level or equivalent.
- Evidence of continuing professional development.
- A recognised management, leadership, business administration, finance or HR qualification or equivalent senior management experience.
- Significant experience in a senior management or leadership role.
- Experience of financial management, budget setting and financial reporting.
- Experience of leading and managing staff.
- Experience of organisational development and service improvement.
- Experience of developing and implementing policies, procedures and governance arrangements.
- Experience of managing multiple priorities within a complex environment.
- Experience of working with confidential and sensitive information.
Desirable
- ILM Level 5 or above in Leadership and Management.
- Diploma or Degree in Business Management, Healthcare Management, Public Sector Management or similar discipline.
- Chartered Management Institute (CMI) qualification.
- Finance qualification (e.g. AAT, ACCA, CIMA part-qualified or equivalent).
- HR qualification (e.g. CIPD).
- NHS Leadership Academy programme or equivalent leadership development programme.
- Experience within General Practice, Primary Care or the NHS.
- Experience of CQC compliance and quality assurance frameworks.
- Knowledge of General Medical Services (GMS) contracts and primary care funding streams.
- Experience of working with GP Partners, Boards, Committees or senior stakeholders.
- Experience of business planning and strategic development.
- Experience of managing change programmes.
Skills and attributes
Essential
- Strong leadership and people management skills.
- Excellent financial and analytical skills.
- Ability to think strategically and operationally.
- Strong organisational and project management abilities.
- Excellent written and verbal communication skills.
- Ability to build effective relationships with a wide range of stakeholders.
- Ability to work independently and use initiative.
- High level of integrity, professionalism and discretion.
- Proficient IT skills, including Microsoft Office applications.
Desirable
- Experience of clinical systems such as EMIS Web.
- Experience of financial systems such as Xero.
- Experience of presenting reports and business cases.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
24 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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