Booking Coordinator - 2 Week Wait

Working full-time, Monday to Friday, with one late evening each week until 6:00 pm, you will play a key role within the Patient Access 2WW Team. The successful candidate will provide comprehensive administrative support, liaise with patients and multidisciplinary teams, and contribute to the efficient management of urgent cancer referral pathways. This is an excellent opportunity to be part of a dedicated team focused on delivering a high-quality, patient-focused service and supporting timely access to treatment.

To show a caring and professional approach towards patients, relatives andcarers.Negotiate with patients to attend their Outpatients appointments, workingwithin agreed protocols either through face to face contact or via thetelephone, including any changes to pre-planned dates.Ensure all relevant patient information is recorded on the Trusts PASsystem and updated accordingly.Work flexibly and provide cross cover for colleagues in the Department.

Deal with day-to-day enquiries from patients, Managers and other staff within the Trust in a professional and calm manner.To check incoming email boxes on a daily basis to keep up to date withDepartment and Trust wide news and information.Outpatient Booking Management

Strict adherence to sequential TWW booking, access booking timesand the waiting list policy is essential.Ensure any patients who have not responded to invite letters, or do notattend, are dealt with in line with the Patient Access Policy.Ensure patients on a 2 week wait pathway are treated within national cancertarget requirements.CommunicationEnsure patients are sent appropriate communication regarding theirappointments i.e. confirmation letter to patient, reschedule letter, along withany relevant information.To provide non clinical advice regarding procedures & processes to thepatient as per their individual requirements. To seek further advice from theConsultant or Nursing staff if required.Liaise with patients to ensure they receive relevant information regardingthe booking process with telephone & Email contacts.Liaise with all staff regarding clinics and appointments to ensure the efficientrunning of all clinics.Service Improvement/ Team DevelopmentBe involved in the development & revision of protocols & processes asrequired.To participate in the training and induction of new starters and workexperienceData QualityEnsure any data entries are accurate and good record keeping ismaintained at all times.Ensure waiting lists are regularly validated to ensure these are accurateMonitor patient pathways to ensure patients dont breach the Electivepathway.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:

https: //forms.office.com/e/ahWY3eAGM2

We appreciate you completing the survey.

Qualifications

Essential: - Good general education; - NVQ level 2 Customer Service/ Administration; - European Computer Driving Licence (ECDL) or RSA Stage II/III Typing.

Desirable: - NVQ 3 Customer Service/ Administration

Experience

Essential: - Previous customer service experience; - Previous clerical experience

Desirable: - Previous Healthcare/NHS experience

Skills

Personal Qualities

Desirable: - Able to implement new ideas to benefit patients, staff and working environment

Other

Essential: - Keen to develop personal skills; - Demonstrate ability to work flexibly and ability to multi task