Booking Co-Ordinator
London North West University Healthcare NHS Trust
Acton Ln, London, NW10 7NS
Salary
£30,630 to £32,346
Contract
Permanent
Hours
Not specified
Closing date
10 September 2026
10 days left
Job description
To provide comprehensive administration services to support all functions of St Mark's Out-patient Booking Hub in delivering an effective and timely r...
To deal with incoming calls; communicating information to patients, relatives, and the general public in a calm professional manner consistent with Trust policies and procedures, whilst presenting a positive image of the service.
To follow the Trust standard process when booking appointments for patients, ensuring that the patient is offered an appointment with an appropriate clinician and choice of location where possible, recording the appointment on the Community clinical system as per operational procedure.
Retrieval of voicemail messages and emails on a daily basis, ensuring appropriate redirection or escalation in a timely manner.
To send appointment notifications and reminders to patients using appropriate communication methods as outlined in the operational policy, including e-mail, letter and text messaging via the clinical system.
To send discharge letters and other correspondence to patients and referrers as necessary.
To escalate patient complaints to the Service Manager if the patients issues cannot be resolved.
Regularly inform referrers and patients of current service waiting times and escalate any issues as necessary.
To manage challenging conversations with patients when informing them of necessary appointment cancellations.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Experience
Essential
- Experience in an administrative/clerical role
Desirable
- Understanding of patient pathways within the NHS
Experience
Essential
- Experience in maintaining and updating databases
Desirable
- Experience of working with Cerner
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
28 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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