Booking Clerk
Tameside and Glossop Integrated Care NHS Foundation Trust
Tameside, OL6 9RWView on map(opens Google Maps in a new tab)
Salary
£24,169
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
Booking Clerk - Band 2 - Permanent 1 x 37.5 hours per week We are looking to recruit an enthusiastic individual to join our busy administration team i...
Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times.
The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
SKILLS & KNOWLEDGE
Essential
- Accuracy & Attention to Detail
- Excellent communication skills (written, verbal & telephone)
- Excellent telephone manner & interpersonal skills/customer service skills
- Appreciate the needs of patients, carers, and healthcare staff.
- Able to react to unpredictable issues; re-prioritising own workload.
- Excellent IT skills for regular use of computer systems/IT Skills
- Understanding of Confidentiality.
- Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
Desirable
- Competent in the use of Microsoft Office.
- Competent use of the Patient Administration System or similar.
- Knowledge of E-Referrals.
- Knowledge of Patient Administration Systems.
- Knowledge of RTT (referral to treatment) targets
Experience
Essential
- Experience of dealing with members of the public
- Previous experience in a high-level customer service environment
- Experience of working within an environment where telephony standards are agreed and delivered to a high standard.
- Working as part of a team
Desirable: - Previous experience of booking appointments; - NHS Background.
Qualifications
Essential: - Maths and English GCSE level or equivalent / Equivalent experience
Desirable: - ECDL/NVQ Administration
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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