Booking and Admin Team Member
West Leeds Primary Care Network
Pudsey, LS28 7BRView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
27 October 2026
8 days leftJob description
West Leeds Primary Care Network (PCN) is seeking a motivated and organised Bookings Team Member to join our friendly and supportive team. This is a vi...
- Answer incoming telephone calls professionally and courteously.
- Manage patient enquiries and direct calls appropriately.
- Book, amend, and cancel patient appointments across PCN services.
- Maintain and monitor waiting lists, ensuring patients are offered appointments in a timely manner.
- Reorganise clinician and service rotas in response to leave, sickness, and service demand.
- Liaise with member practices, and other healthcare professionals within the PCN regarding appointment availability.
- Ensure patient information is accurately recorded and maintained on clinical systems.
- Contact patients regarding appointments, changes, and follow-up bookings.
- Support the wider team with general office duties as required.
- Work to NHS data protection, confidentiality, and information governance standards.
- Answer incoming telephone calls professionally and courteously.
- Manage patient enquiries and direct calls appropriately.
- Book, amend, and cancel patient appointments across PCN services.
- Maintain and monitor waiting lists, ensuring patients are offered appointments in a timely manner.
- Reorganise clinician and service rotas in response to leave, sickness, and service demand.
- Liaise with member practices, and other healthcare professionals within the PCN regarding appointment availability.
- Ensure patient information is accurately recorded and maintained on clinical systems.
- Contact patients regarding appointments, changes, and follow-up bookings.
- Support the wider team with general office duties as required.
- Work to NHS data protection, confidentiality, and information governance standards.
At West Leeds Primary Care Network (PCN), we're more than just a workplace. We're a supportive, dedicated team working together to improve access to healthcare for thousands of patients across our local communities.
Our Bookings Team is at the heart of the PCN, ensuring patients are connected to the right services at the right time. We work collaboratively, support one another through busy periods, and celebrate successes together. We pride ourselves on being friendly and approachable. We value teamwork, respect, and professionalism, creating an environment where everyone feels welcomed and supported.
Employee Benefits
- NHS pension
- Generous annual leave entitlement
- A chance to be part of an innovative and growing PCN.
Experience
Essential
- *Have previous experience working in a busy office, administration, reception, call handling, or healthcare environment.
- *Be able to effectively multitask and manage competing demands in a fast-paced environment.
- *Have excellent communication and customer service skills.
Desirable: - * Experience of working in a GP practice; - * Previous SystmOne experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
15 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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