Bank Receptionist
Moya Cole Hospice
Cheadle, SK8 3SZ · MANCHESTER, M28 0ABView on map(opens Google Maps in a new tab)
Salary
£12.96
Contract
Bank
Hours
Not specified
Closing date
23 October 2026
3 days leftJob description
Were looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients...
The ideal person for the
Provide a warm,
professional welcome to all hospice visitors.
- Liaise with
third-party providers (e.g., funeral directors) for patient services.
- Manage
telephone calls, messages, and direct visitors appropriately.
- Handle
incoming/outgoing post and deliveries.
- Provide
administrative support to clinical and office teams.
- Work with
volunteers and colleagues to maintain reception cover.
- Share
information on services and retail products, including taking payments.
a warm and professional welcome to all those arriving at the hospice
- Meet and greet
patients and visitors into the hospice and deal with enquiries in an efficient,
polite and courteous manner providing a caring, considerate service to
everyone.
- Ensure all
those entering the hospice are authorised and security procedures are followed
- Work closely
with the nursing team to coordinate patient arrivals
- Communicate with all departments regarding visitor
arrivals
- Liaise with third party providers to coordinate
patient services e.g. funeral directors
- Answer
telephone queries and take messages where appropriate, transfer calls and
direct visitors to the correct location
- Assist in an
emergency situation following directions from the Nurse in Charge
- Handle incoming and outgoing post and deliveries
efficiently
- Offer administrative support to clinical and office
teams
- Coordinate with volunteers and colleagues to ensure
consistent reception cover
- Safeguard patient and visitor confidentiality at all
times including adherence to Data Protect Act following GDPR
- Provide information on services and retail products
and take payments
- Contribute to process improvements to reception
processes or visitor experience
- Remain calm and composed in emotionally sensitive
situations
- Ensure our values are followed at all times
At Moya Cole Hospice, theres one thing that motivates us and thats providing excellent care and support to those living with or affected by life-limiting Illnesses.
Were continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations.
Youll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Experience
Essential
- Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
- Experience in handling sensitive and confidential information with discretion, ensuring compliance
- Experience in an administrative role, ideally within a healthcare setting (desirable)
- Excellent communication and interpersonal skills, with a compassionate and professional manner
- Strong organisational and administrative abilities, with excellent attention to detail
- Calm and empathetic approach when dealing with patients, families, and visitors
- Flexible and team-oriented, with a willingness to support wider hospice activities
Qualifications
Essential
- Demonstrable English literacy and numeracy skills equivalent to GCSE level
- Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
9 October 2026
Last checked
9 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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