Bank Receptionist - Glenridding

The post holder will provide reception support at the Glenridding Health Centre.

This includes greeting patients, answering the telephone and booking appointments. Some general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

This post is working from a small office where being a team player and willing to help where necessary is essential. All staff are expected to work to Cumbria Health Values:

Clinically

Focussed: Everything

every one of us does is for the patient

Responsive: We listen and we respond quickly in a

patient focussed way

One

Team: We work together

to provide a high quality service which is organised and consistent, and in

partnership with both the local Acute and Community Trusts

High

Standards: We provide

skilled professionals working to the highest standards who are passionate about

improving patient care

& Sustainability

With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet local

needs

This list of duties and responsibilities, which follows, represents the broad range of

tasks which may be required to be undertaken either routinely or periodically. This

list is not exhaustive and the role may include additional duties which are not listed

here.

1.

To

be the first point of contact for patients arriving at the Centre.

2.

Answering

the telephone and booking appointments as required.

3.

Processing

confidential patient information to pass to Clinicians.

4.

Keeping

a watchful eye on patients waiting to be seen and in the case of

worsening

symptoms, alerting a relevant professional.

5.

Alerting

Emergency Services in the event of an emergency and/or gaining help from

within the centre.

6.

Dealing

with incoming mail; directing to duty Doctor and scanning letters onto the computer

system.

7.

To

work autonomously, managing own workload effectively referring to line

manager when necessary.

8.

Ensure

a clean and safe environment for practice personnel and public.

9. To adhere to all Cumbria Health

10. Participate and ensure own on-going

development

11. To maintain a high level of confidentiality

and comply with the Data Protection Act.

Be aware of the nature of information dealt with and work in a manner

which ensures confidentiality and security

12. Undertake any other activities deemed

appropriate and necessary by the organisation.

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Qualifications

Essential: - 5 GCSEs including English and maths; - Proficient in MS office; - Evidence of continuing professional development

Desirable: - Knowledge of the EMIS system

Skills and Aptitudes

Knowledge

Personal Circumstances

Other requirements

Essential: - Willingness to undertake further training

Experience

Essential: - Reception experience; - Experience of a customer facing role

Desirable: - Relevant experience within the NHS/ Medical Workforce